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Job Overview:
The Unit Clerk position provides clerk support to nursing and clinical staff contributing to the overall functioning of the unit(s). This includes interacting with patients, their families, visitors and volunteers.
Accountabilities:
- Greet and assist patients and visitors as required.
- Use computer to assist in data collection activities
- Act as a key communicator with clients, families, physicians, clinicians and other related departments and services.
- Distribute mail, photocopy and answer telephone.
- Develop and maintain manual and/or computerized systems for tracking information.
- Format letters, memos and other nursing-unit related correspondence, draft and send e-mails.
- Schedule appointments and assessments for patients (including equipment, space availability and transportation as required).
- Ensure nursing unit(s) is adequately stocked with supplies/resources and track utilization of same.
- Maintain patients’ clinical records in accordance with WPHC policy.
- Be aware of conditions and measures that may affect the safety of patients, residents, students, employees, volunteers, physicians and visitors including:
- Compliance with the safety standards of the hospital and applicable legislation
- Identification and prevention of safety issues and problems
- Taking corrective action, where possible
- Attendance at safety meetings/training/updates in accordance with the Centre’s standards
- Ability to work in a manner that exemplifies the core values of West Park: Excellence, Respect, Trust, Collaboration and Accountability
- Evidence of good performance history and attendance record
Key Qualifications:
- High school diploma
- Completion of a medical terminology course
- Certificate in medical transcription
- Good computer skills
- Working experience transcribing and/or understanding/utilizing medical terminology
- Good communication skills (written & verbal)
- Ability to collaborate within a team setting; good interpersonal skills; resolution-oriented
- Good abilities to manage priorities while multi-tasking
- Good attention-to-detail skills
- Ability to maintain effectiveness when experiencing change in work tasks or the work environment; adjust effectively to work within new processes, requirements, etc.
- Evidence of satisfactory attendance and punctuality
- Previous office experience in a hospital/clinical setting preferred
- Knowledge of Patient 1 considered an asset
West Park Healthcare Centre employees are required to be fully vaccinated as a condition of hire in accordance with the hospital’s COVID-19 Immunization Policy. Accommodations to this requirement under the Ontario Human Rights Code may be available subject to supporting evidence.
At West Park Healthcare Centre, we are committed to fostering an inclusive and accessible environment, an important part of living our brand. We are dedicated to building a workforce that reflects the diversity of the community.
Our accessible employment practices are in compliance with the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code. Should you require accommodation during any phase of the recruitment process, please indicate this in your cover letter. For further assistance please contact the Human Resources Department at recruitment@westpark.org or call (416) 243-3600 extension 30620.
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