Intake Specialist

Location: Gamma Dr. Pittsburgh, PA


The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh’s Manufacturer of the Year, one of Western PA’s Healthiest Employers, and even one of Pittsburgh’s Coolest Offices. But it’s our unique opportunity to impact people’s lives that makes ZOLL the ideal place to build your career.

Position Summary: The Intake Specialist is an integral member of the reimbursement team and has primary responsibility for the timely handling of new medical orders from hospitals and physician offices.
This individual is responsible for front-end functions of the order fulfillment process. Individual will work with numerous insurance types in reviewing medical orders and clinical documentation to determine benefit and clinical eligibility for the LifeVest. Individual is responsible for creating and maintaining relationships with insurance companies, sales reps, and other internal departments.

Qualifications: To perform this job successfully an individual must be able to perform each essential duty proficiently.  The requirements listed below are the knowledge, skills and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

The shift for this position will be: Monday-Friday 1pm-9:30pm 

Essential Duties and Responsibilities:

  • Creation of patient record
  • Verification of benefits
  • Explaining medical need and educating insurance case managers on LifeVest system to obtain authorization for services
  • Obtaining necessary documentation (medical order, clinical notes, testing) and submitting to insurance carrier for coverage determination
  • Obtaining authorizations
  • Identifying qualifying diagnosis
  • Communicating authorization results and order status to sales representatives
  • Negotiating favorable rates with insurance companies with guarantee of assignment of benefits
  • Completing fee calculator and informing billing department of appropriate charges
  • Contacting customers, physician offices, and sales representatives to relay and/or obtain insurance information and/or additional documentation to assist with seeking reimbursement and coordination of benefits
  • Performs other duties as assigned by management

Supervisory Responsibilities: None.

Educations and/or Experience:

  • H.S. Diploma or equivalent required. Associate’s or Bachelor’s degree in nursing, business, or other related field preferred
  • 2-3 years insurance verification experience
  • Superior communication; both verbal and written
  • Strong customer service skills
  • Proficiency in navigating several software systems concurrently
  • Aptitude to handle multiple tasks simultaneously under strict deadlines
  • Attention to detail
  • Superior organizational and time management skills
  • Ability to communicate policy information in a clear and detailed manner
  • Proficiency with MS Office Suite

Language Skills:

  • Ability to read typed and handwritten correspondence
  • Ability to write clear, concise correspondence
  • Ability to effectively verbally present information in one-on-one and small group settings

Mathematical Skills                                                 

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent

Reasoning Ability:                                                   

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to sit; use hands to finger, handle, or feel and talk or hear
  • The employee is occasionally required to walk
  • The employee must occasionally lift and/or move up to 10 pounds

Work Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually quiet.

ZOLL is an Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.



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