Respomsibility

• Assist the Manager with day-to-day Contact Centre operations business and resource planning and meeting the service levels set forth. 
• Oversee manpower issues such as roster planning, resource management, staff development, performance management and employee grievances
• Perform feedback investigations, service recovery and action plans to mitigate issues from recurring, when required
• assist Manager with the annual forecast, planning of departmental activities
• Analyze Voice of the Customers (VOC) and behavioral information to understand customer satisfiers and dis-satisfiers

Requirements

• Minimum Degree in relavanet field
• At least 3-5 years of working experience in team management with call center environment.
• Experience in healthcare industry will be an added advantage.

To find out more about this opportunity, please contact Arcus Ang at Arcus.Ang@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd   |   EA Licence: 09C3051   | EA Personnel:  Arcus Ang  |   Registration No: R1985843