Position Description

Junior IT Customer Service
Location Virginia Beach, Virginia - Corporate
Job Code 526
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Here at Atlantic Bay, we focus on genuinely caring for both our customers and team. We pride ourselves on being adaptable and energetic, especially in fast-paced environments! Our goal is to continuously inspire growth, for each of our team members to reach their goals and aspirations, all the while having fun. We’re in the business of lending peace of mind, whenever, wherever, however.

Atlantic Bay Mortgage Group, recently voted #1 in the nation as the best large mortgage company to work for by National Mortgage News, is looking for three Junior IT Customer Service, for our Virginia Beach Office to join our team!

This skilled individual should provide competent, friendly technical support to Atlantic Bay Mortgage Group staff.

Two schedules are available: Monday - Friday 8:30a - 5:30p ET and Sunday - Thursday 6p - 2a ET.

What you’ll be doing

  • Providing support to end users on a variety of issues.
  • Identifying, researching, and resolving technical problems.
  • Responding to telephone calls, email, and personnel requests for technical support.  Documenting, tracking, and monitoring the problem to ensure a timely resolution.
  • Participating in process improvement.
  • Resetting common passwords (ie.AD, Virpack).
  • Clearing copier paper jams.
  • Imaging (setting up) computers for customers.
  • Configuring phones (client side -Bria softphones & Digium Handsets).
  • Assisting customers on setup and accessing voicemail.
  • Configuring and setting up VPN.
  • Running AV/Malware Bites on computer.
  • Assisting with basic Microsoft Outlook issues (archive emails, setup OOO rules).
  • Swapping out broken computer hardware.
  • Assisting with basic BYTE login (select server, connect to VPN).
  • Working under immediate supervision; relying on instructions and pre-established guidelines to perform the functions of the job.

What you’ll bring

  • Customer Service oriented
  • Communication – explain technical process in clear, easy-to-understand terms
  • Listening – performs active listening to get clear understanding of issue
  • Teamwork – works well with others and mentality is of the team not of themselves
  • Knowledge of commonly used concepts, practices, and procedures within the IT field
  • An understanding of the concept and ability to use Spam filter
  • Flexibility
  • Determination
  • Positive attitude
  • Reliable
  • The employee is required to stand; walk; stoop, kneel, crouch or crawl
  • The employee must occasionally lift and/or move up to 50 pounds
  • Travel: 0-5% travel may be required but not on a regular basis
  • 0-2 years of experience in the field or in a related area
  • May require an associate's degree in a related area. A+ Certification preferred
  • Must be able to work overtime on short notice, as required

Perks

Atlantic Bay offers a dynamic benefits package that includes a competitive base salary, eligibility for monthly bonuses, health insurance, 401(k), PTO, paid volunteer time and your birthday off with pay!  Who doesn't love that! 

If you have a passion for helping people lead their best life; Come ride the wave home to Atlantic Bay!

#GrowWithUs #WorkLifeBalance

 

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Atlantic Bay Mortgage provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability or genetics. In addition to federal law requirements, Atlantic Bay Mortgage complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.