Position Description

Assistant Servicing Coordinator
Location Virginia Beach, Virginia - Corporate
Job Code 538
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Here at Atlantic Bay, we focus on genuinely caring for both our customers and team. We pride ourselves on being adaptable and energetic, especially in fast-paced environments! Our goal is to continuously inspire growth, for each of our team members to reach their goals and aspirations, all the while having fun. We’re in the business of lending peace of mind, whenever, wherever, however.


Atlantic Bay Mortgage Group, recently voted #1 in the nation as the best large company to work for by National Mortgage News, is seeking an Assistant Servicing Coordinator for our Virginia Beach Office!


An Assistant Servicing Coordinator is the main point of contact for our borrowers and loan officers after a loan closes.  The ideal candidate for this entry level customer service position is patient, empathetic, and passionately positive. They are confident at troubleshooting and investigating. They love to talk and understand the value of good communication skills!

This position will provide a mixture of remote and in-office support.

What you’ll be doing

  • Fielding emails and phone calls from borrowers and loan officers.
  • Calling borrowers regarding past due mortgage payments.
  • Processing phone payments made by borrowers.
  • Posting mortgage payments to borrower accounts.
  • Mailing payment letters to borrowers.
  • Forwarding payments to investors.
  • Processing check requests.


What you’ll bring

  • Strong customer service skills. (Industry experience a plus).
  • Strong phone handling skills with active listening.
  • Exceptional computer skills including knowledge of Microsoft Office, with an emphasis on Excel, Word and Outlook.
  • Excellent verbal and written communication skills.
  • Dependable, detail-oriented, ability to multi-task.
  • Uplifting disposition with the ability to work well in a team setting.
  • Analytical, effective at problem solving.
  • Ability to work efficiently and effectively in fast paced environment.
  • Self-motivated and takes pride in quality work.



Atlantic Bay offers a dynamic benefits package that includes a competitive base salary, eligibility for monthly bonuses, health insurance, 401(k), PTO, paid volunteer time and your birthday off with pay!  Who doesn't love that!

If you have a passion for helping people lead their best life; Come ride the wave home to Atlantic Bay!

#GrowWithUs #WorkLifeBalance

Back Apply Now

Atlantic Bay Mortgage provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability or genetics. In addition to federal law requirements, Atlantic Bay Mortgage complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.