Here at Atlantic Bay, we focus on genuinely caring for both our customers and team. We pride ourselves on being adaptable and energetic, especially in fast-paced environments! Our goal is to continuously inspire growth, for each of our team members to reach their goals and aspirations, all the while having fun. We’re in the business of lending peace of mind, whenever, wherever, however.
Atlantic Bay Mortgage Group, recently voted #1 in the nation as the best large company to work for by National Mortgage News, is seeking a Customer Experience (CX) Analyst to join our dynamic Marketing team! This position will help us spearhead efforts focused on improving and providing meaningful and differentiated experiences for our borrowers, industry professionals, our employees and the communities we serve.
The main role of this position is to create and implement a Voice of the Customer (VoC) program with our VP Digital and Brand Experience. This VoC program will regularly assess customer feedback to improve sales, operations and corporate functions of the Company. In addition, this position develops processes to improve each stage of the customer lifecycle based on customer feedback and research. In doing so, the CX Analyst plays a crucial role in how Atlantic Bay’s customers and strategic audiences perceive the company while driving higher customer satisfaction, customer retention, brand reputation and new business growth.
What you’ll be doing
What you’ll bring
Not required, but a big plus if you have any of the following...
Atlantic Bay offers a dynamic benefits package that includes a competitive base salary, eligibility for monthly bonuses, health insurance, 401(k), PTO, paid volunteer time and your birthday off with pay! Who doesn't love that!
If you have a passion for helping people lead their best life; Come ride the wave home to Atlantic Bay!
Atlantic Bay Mortgage provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability or genetics. In addition to federal law requirements, Atlantic Bay Mortgage complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.