Position Description

Junior IT Customer Support - Loan Process
Location Remote
Job Code 624
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Here at Atlantic Bay, we focus on genuinely caring for both our customers and team. We pride ourselves on being adaptable and energetic, especially in fast-paced environments! Our goal is to continuously inspire growth, for each of our team members to reach their goals and aspirations, all the while having fun. We’re in the business of lending peace of mind, whenever, wherever, however.


Atlantic Bay Mortgage Group, recently voted #1 in the nation as the best large company to work for by National Mortgage News, is seeking an IT Loan Process Support!


What you’ll be doing

  • Providing support to end users on a variety of issues related to BYTE and other software related to the loan process.
  • Identifying, researching, and resolving issues that are related to BYTE and other software that is used in the loan process.
  • Responding to telephone calls, email, direct messaging, and personnel requests for technical loan process support.
  • Documenting, tracking, and monitoring problems to ensure a timely resolution.
  • Participating in process improvement.
  • Clearly and concisely logging and tracking details of solutions and maintaining resolutions database.
  • Creating and disabling accounts related to the loan process as needed for new hires and departures.


What you’ll bring

  • 1-3 years of technical customer support in a help desk environment.
  • Knowledge of loan process is highly recommended but not required.
  • Basic working knowledge of visual basic and java script coding preferred.
  • Excellent oral and written communication skills with the ability to explain technical process in clear, easy-to-understand terms.
  • Experience working with a ticketing system a plus.
  • Must be able to work overtime on short notice, as required.
  • Customer service oriented with a positive attitude.
  • Willingness to learn as well as ability to work well in a team setting.



Atlantic Bay offers a dynamic benefits package that includes a competitive base salary, eligibility for monthly bonuses, health insurance, 401(k), PTO, paid volunteer time and your birthday off with pay!  Who doesn't love that!


If you have a passion for helping people lead their best life; Come ride the wave home to Atlantic Bay!

#GrowWithUs #WorkLifeBalance

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Atlantic Bay Mortgage provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability or genetics. In addition to federal law requirements, Atlantic Bay Mortgage complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.