Our Client is a well-established Japanese IT MNC, dealing with Printing/Copier/Labeling product.
Manage multiple vendors concurrently, including determining Service Level Agreements and KPI encompassing Turn Around Time, Repeat Return, Onsite Response Time as well as other service deliverable metrics.
Design and develop a delivery of scorecard results, action plans, and conduct regular performance management meetings with vendor(s).
Put in place a structured system to ensure that all vendor(s) staff are properly trained in Company’s products as well as internal procedures and systems.
Build and improve strong working relationship with vendors (e.g. communication, collaboration, issue resolution) and drive continuous improvements in behaviour and performance.
Manage Administrative duties, including verifying the authenticity of claims and processing vendor claims in a timely fashion.
Provide basic product troubleshooting support, where necessary.
Generate and manage reports and performance statistics on a monthly basis or on ad-hoc basis as and when required.
Degree in Business or relevant discipline.
At least 3 to 4 years' experience and proven track record in Service Partner management, Vendor management, inclusive of operational process, risk management and relationship management.
Advanced proficiency in PowerPoint (Tables, Graphs, etc.) is required.
Advanced proficiency in Excel (e.g. Dashboard creation, Pivot tables, Lookups, Data Manipulation and etc.).
Basic understanding of Ink Tank Printer System, Scanners, Plotters, Projectors, etc. is highly preferred.
Excellent communication skills to communicate clearly at all levels, both written and verbal.
Structured and organised approach with attention to detail.
Resilient, adaptable and the ability to remain focused.
Able to work independently and make decisions, escalating where and when necessarily and appropriately.
Working Location: HarbourFront.
Working Hours: Mondays to Fridays, 8.30am to 5.30pm.
Critical: Due to the organization's affirmed support and commitment to developing a Singaporean core, this role is only available to Singaporeans.
To apply, please visit www.gmprecruit.com and search for Job Reference: 16084.
To learn more about this opportunity, please contact Novita Tan at firstname.lastname@example.org
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Novita Tan | Registration No: R1220374