Position Description

Service Delivery Partner Management (West, Adv. Excel/PPT, Up to $4.5K)
Job Code 16084
Job Placement Location Singapore
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  • Our Client is a well-established Japanese IT MNC, dealing with Printing/Copier/Labeling product.

Responsibilities: ​​​

  • Manage multiple vendors concurrently, including determining Service Level Agreements and KPI encompassing Turn Around Time, Repeat Return, Onsite Response Time as well as other service deliverable metrics.
  • Design and develop a delivery of scorecard results, action plans, and conduct regular performance management meetings with vendor(s).
  • Put in place a structured system to ensure that all vendor(s) staff are properly trained in Company’s products as well as internal procedures and systems.
  • Build and improve strong working relationship with vendors (e.g. communication, collaboration, issue resolution) and drive continuous improvements in behaviour and performance.
  • Manage Administrative duties, including verifying the authenticity of claims and processing vendor claims in a timely fashion.
  • Provide basic product troubleshooting support, where necessary.
  • Generate and manage reports and performance statistics on a monthly basis or on ad-hoc basis as and when required.


  • Degree in Business or relevant discipline.
  • At least 3 to 4 years' experience and proven track record in Service Partner management, Vendor management, inclusive of operational process, risk management and relationship management.
  • Advanced proficiency in PowerPoint (Tables, Graphs, etc.) is required.
  • Advanced proficiency in Excel (e.g. Dashboard creation, Pivot tables, Lookups, Data Manipulation and etc.).
  • Basic understanding of Ink Tank Printer System, Scanners, Plotters, Projectors, etc. is highly preferred.
  • Excellent communication skills to communicate clearly at all levels, both written and verbal.
  • Structured and organised approach with attention to detail.
  • Resilient, adaptable and the ability to remain focused.
  • Able to work independently and make decisions, escalating where and when necessarily and appropriately.

Other Information: ​

  • Working Location: HarbourFront.
  • Working Hours: Mondays to Fridays, 8.30am to 5.30pm.
  • Critical: Due to the organization's affirmed support and commitment to developing a Singaporean core, this role is only available to Singaporeans.

To apply, please visit www.gmprecruit.com and search for Job Reference: 16084.
To learn more about this opportunity, please contact Novita Tan at novita.tan@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Novita Tan | Registration No: R1220374

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