Position Description

Project/Order Management Officer
Job Code 16426
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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Job Responsibilities:

Shipment and Finished Goods Inventory Target Commitment

• Participates in order backlog review meetings to provide feedback on risks to meet each period’s shipment commitments.

• Supports initiatives to meet each period’s finished goods inventory commitments. 
Project Orders Collaboration with Project Manager, Sales Office, Local Business Partners and/or End Customers

• Ensures that customer receives their orders on time and shipment commitment targets are met.

• Provides fast order acknowledgement to Sales Offices, Local Business Partners or End Customers with realistic delivery dates and accurate prices.

• Ensures that customer receive a revised order acknowledgement immediately once if there are any revised factory completion dates or changes in the order prices.

• Participates in Project Manager Internal Kick off Meetings for Project Orders.

• Commits the lead time needed to book and complete the order to Project Manager.

• Single Point of Contact from the factory for Project Manager on project order statuses.

• Responds promptly to Project Manager’s enquiries and proactively update the Project Manager if there are any delays in deliveries.

• Acquires proforma invoice, packing instructions and shipping release from Project Managers or Sales Offices to release orders for shipment.

• Represents Project Manager to participate in Project Review.

• Coordinates Customer Inspection in the factory if Project Manager is not physically present in the factory. 
Project Order Coordination with Factory

• Chairs project order review meetings with various functional teams in the factory to review order statuses and mitigate delivery risks.

• Provides feedback to Order Screening Team to ensure technical unclean that is detected after booking is being addressed quickly.

• Expedites relevant functional groups immediately when there are any potential order delays.

• Communicates customer change order requests to the factory and ensure that the changes are executed.

• Communicates effectively with Singapore factory on customer’s delivery date pull in or push out requests. 

• Ensures that order entry related production redlights are cleared promptly.

• Ensures that factory completes the order by committed date and ready for customer inspection.

• Coordinates with the shipping team to ensure that the order is packed on the committed packing date. 
Oracle System and Commercial Details Management

• Application of commercial bonds for the order if needed.

• Ensures that the dates own by order management team are updated and reflective of current order status.

• Ensures that order details (dates, prices, etc.) in Oracle system matches customer’s requirements as indicated in customer documents.

• Ensures that order holds are updated and reflective of how the order needs to be managed.

• Ensures that orders are in ready condition and in correct status before each order status (eg. Supply Eligible, Production Open Un-Released, Awaiting Shipping).

• Clear all system holds needed for the order to progress to the next stage in the Oracle system.

• Ensures that all required commercial documents (eg. Credit Notes) are generated and submitted to relevant teams on time. 

• Participates actively in continuous improvement initiatives that helps achieve key performance indicator goals. 


Job Requirements:

• Bachelor’s Degree holder in Engineering / Science / Business Management / Commercial Management or related field.

• Relevant order management, customer service, project management experience in a manufacturing industry.

• Excellent written and verbal communications skills.

• Experience chairing and facilitating cross functional meetings.

• Strong problem-solving skills.

• Can work under pressure, drives for result, customer focused, detailed oriented, interpersonal savvy.

• Good Microsoft Excel skills.

• Thinks systematically and organizes tasks to work efficiently and effectively.

   o ERP knowledge and proficiency (eg. Oracle, JDE)

   o Shipping Inco-Terms knowledge and proficiency

   o Basic sales contract terms and conditions knowledge (eg. Bank Guarantee, Letter of Credit) 


We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   | EA Personnel:  Lim Zi Cheng  |   Registration No:  R2089949

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