Position Description

Customer Relations Officer (Perm / Call Centre / Central)
Job Code 17381
Division GMP RECRUITMENT SERVICES (S) PTE LTD (EA Licence:09C3051)
Job Placement Location Singapore
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Company : Transportation industry

Working hours: Shift work, required to work on weekends, 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH

Location : Central area

Responsibilities:

  • Handle inbound calls for customers enquiries and requests
  • Record and perform necessary follow up on escalated cases
  • Assist customers with filing of claims (e.g. failure to exit, double deduction) and concession related matters (e.g. lost card)
  • Perform simple investigation for cases accordingly
  • Attend to email enquiries when necessary
  • Provide guidance and mentoring to new hires
  • Other ad hoc duties as assigned by Supervisors

Requirements:

  • Min Diploma holders in any field
  • Possess prior customer service experience (preferably in call centre environment)
  • Have some experience in mentoring or supervising interns / new hires
  • Self-motivated and able to work independently with minimal supervision
  • Able to communicate in English and Chinese (to attend to Chinese-speaking customers)

To apply, please visit www.gmprecruit.com and search for Job Reference: 17381

To learn more about this opportunity, please contact Goh Bao Yee at baoyee.goh@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Goh Bao Yee | Registration No: R1766609

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