✓ Company : Transportation industry

✓ Working hours: Shift work, required to work on weekends, 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH

✓ Location : Central area

Responsibilities:

• Handle inbound calls for customers enquiries and requests
• Record and perform necessary follow up on escalated cases
• Assist customers with filing of claims (e.g. failure to exit, double deduction) and concession related matters (e.g. lost card)
• Perform simple investigation for cases accordingly
• Attend to email enquiries when necessary
• Provide guidance and mentoring to new hires
• Other ad hoc duties as assigned by Supervisors

Requirements:

• Min Diploma holders in any field
• Possess prior customer service experience (preferably in call centre environment)
• Have some experience in mentoring or supervising interns / new hires
• Self-motivated and able to work independently with minimal supervision
• Able to communicate in English and Chinese (to attend to Chinese-speaking customers)

To apply, please visit www.gmprecruit.com and search for Job Reference: 17381

To learn more about this opportunity, please contact Goh Bao Yee at baoyee.goh@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Goh Bao Yee | Registration No: R1766609