Responsibility

• Attending to inbound calls and call back requests 
• follow up on cases escalated and Filing of claims for customer when needed
• Managing customer card replacement, extension, application issue
• Answering enquiries from customer
• Perform simple investigation for cases and record down details
• Attending to emails enquiry when necessary
• Assist with mentoring new hires
• Other ad hoc duties as assigned by Supervisors

Requirements

• Minimum Diploma
• 1 year of working experience in relevant sector
• No experience are welcome to applied
• Willing to work in weekends. (5 days rotation work week except holiday)