• Global MNC Semiconductor Equipment Manufacturer
• Work location: West

Your role:

• Handling key customer in sense of complaint handling / escalations for all provided platforms.
• Act as company’s coordinator and ensure issue resolution all over the sites.
• Participate customer audits and customer improvement programs
• Participating in customer quality calls and Task force meeting.
• Close collaboration with the field service, product line & technical support to drive improvement activities and process issue resolution / closure.
• Handling Product Quality circles
• Participation in steering committee meetings for related platform
• Strong interaction with production facility
• Preparation of after sales data and KPI monitoring and reporting
• Lead all project related documentation and ensure communication (8D-Report, action plans and follow up).
• Participating in design review (or to trigger) for sustaining or new developments.
• Being integrative part to be consulted for new customer specific developments.
• Key member of customer specific transfer of new developments to operation sites and ensure readiness and output meets customer expectation (Spec fulfilment)
• In addition to the customer-specific focus, also the support of a further platform at the Singapore location with a focus on complaints handling, Sustaining / Product Quality Circle.
• Training tasks with regard to Q-methods internally and "externallypresentation of new results
• Project management process

Your profile:

• Degree in Mechanical / Electrical / Mechatronics / Machining related with 5 years working experience in similar industry.
• Quality engineering experience in a mechatronic background for at least 5 years 
• Experience as PJM or knowledge in project management skills
• Strong customer orientation 
• Target-oriented approach in the solution process, but also recording of problem areas for the sustainable solution of weak points.
• Stubbornness and willingness to compromise in the solution process, both internally and towards customers.
• Excellent understanding of reliability theories & methods (DFMEA, SPC, 8Ds…) and semiconductor manufacturing processes,
• Experienced in quality methods, data analysis and continuous improvement
• High degree of independence in terms of work and communication with customers
• Flexibility and practice-oriented proceeding, reacting on rapid moving situations and taking appropriate initiatives
• Willingness to visit production sites /supplier

To apply, please visit to www.gmprecruit.com and search for Job Reference: 17452

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Alexandra Calingo | Registration No: R1101491

To find out more about this opportunity, please contact Alexandra at: alexandra@gmprecruit.com