• Global MNC Semiconductor Equipment Manufacturer
• Work location: West

Your role:

Technical Product Management

• Scouts and reports new product ideas and innovation with the goal to enhance the product and service portfolio
• Provides support for company’s product model introduction (launching, demo, Semi shows)
• Conducts feasibility studies and sample bonding
• Taking up and clarifying technical inquiries from the customer
• Engages in R&D projects during product definition / requirement engineering, In-house and customer testing
• Collaborate with R&D and Product Quality in defining new features and product requirements; both software and hardware
• Participation in the development of new or the extension of existing hardware and software modules according to current or future customer requirements (analysis, modelling, calculation, measurement, qualification)
• Builds-up strong technical know-how on product / problem solving via structured knowledge transfer between the Product Line, the R&D team and the different regional support centers
• Defines SW requirements (JIRA) for new modules and features (Requirement Engineering)
• First contact for Key Account Manager (sometimes directly by customers) on product range & sustaining clarification of current products and other technical enquiries

Pre- & After Sales Support

• Conducts evaluations, benchmarks and demos
• Support Sales and Key Account Manager during Pre-Sales activities
• Establishes good customer relationship on technical level with all key accounts assigned
• Provides Technical Info and Updates to Key Account Manager and Sales

Technical Support

• Coordinates and provides technical solutions / problems solving on customer issues in collaboration with Tech Support Engineer in Asia
• Investigates issues at customer site and supports Engineering team (Software & Hardware) for fast and short time to solution

Your profile:

• Diploma or degree in Mechanical- Electrical or Mechatronic Engineering
• Minimum 5 years of experience in a complex technical environment, 3 years in Product Support environment with customer engagement
• Candidates with relevant product support experience in semiconductor equipment backend industry are highly preferred
• Excellent Communication Skills
• Good behavior in customer relations
• High degree of flexibility required
• Good behavior in customer relations
• Travel readiness up to 50%

To apply, please visit to www.gmprecruit.com and search for Job Reference: 17453

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Alexandra Calingo | Registration No: R1101491

To find out more about this opportunity, please contact Alexandra at: alexandra@gmprecruit.com