Position Description

Product Support Engineer (Global Semicon Equipment MNC) @ West
Job Code 17453
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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  • Global MNC Semiconductor Equipment Manufacturer
  • Work location: West


Your role:

Technical Product Management

  • Scouts and reports new product ideas and innovation with the goal to enhance the product and service portfolio
  • Provides support for company’s product model introduction (launching, demo, Semi shows)
  • Conducts feasibility studies and sample bonding
  • Taking up and clarifying technical inquiries from the customer
  • Engages in R&D projects during product definition / requirement engineering, In-house and customer testing
  • Collaborate with R&D and Product Quality in defining new features and product requirements; both software and hardware
  • Participation in the development of new or the extension of existing hardware and software modules according to current or future customer requirements (analysis, modelling, calculation, measurement, qualification)
  • Builds-up strong technical know-how on product / problem solving via structured knowledge transfer between the Product Line, the R&D team and the different regional support centers
  • Defines SW requirements (JIRA) for new modules and features (Requirement Engineering)
  • First contact for Key Account Manager (sometimes directly by customers) on product range & sustaining clarification of current products and other technical enquiries


Pre- & After Sales Support

  • Conducts evaluations, benchmarks and demos
  • Support Sales and Key Account Manager during Pre-Sales activities
  • Establishes good customer relationship on technical level with all key accounts assigned
  • Provides Technical Info and Updates to Key Account Manager and Sales


Technical Support

  • Coordinates and provides technical solutions / problems solving on customer issues in collaboration with Tech Support Engineer in Asia
  • Investigates issues at customer site and supports Engineering team (Software & Hardware) for fast and short time to solution


Your profile:

  • Diploma or degree in Mechanical- Electrical or Mechatronic Engineering
  • Minimum 5 years of experience in a complex technical environment, 3 years in Product Support environment with customer engagement
  • Candidates with relevant product support experience in semiconductor equipment backend industry are highly preferred
  • Excellent Communication Skills
  • Good behavior in customer relations
  • High degree of flexibility required
  • Good behavior in customer relations
  • Travel readiness up to 50%



To apply, please visit to www.gmprecruit.com and search for Job Reference: 17453

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Alexandra Calingo | Registration No: R1101491

To find out more about this opportunity, please contact Alexandra at: alexandra@gmprecruit.com

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