Position Description

Product Technical Specialist (Backend Semicon Product)
Job Code 17458
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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Job Responsibilities

Technical Product Management

  • Scouts and reports new product ideas and innovation with the goal to enhance the product and service portfolio
  • Provides support  for DLA model introduction (launching, demo, Semi shows)
  • Conducts feasibility studies and sample bonding
  • Taking up and clarifying technical inquiries from the customer
  • Engages in R&D projects during product definition / requirement engineering, In-house and customer testing
  • Collaborate with R&D and Product Quality in defining new features and CIP requirements; both software and hardware
  • Participation in the development of new or the extension of existing hardware and software modules according to current or future customer requirements (analysis, modelling, calculation, measurement, qualification)
  • Carry out internal acceptance test of new features and CIP developed by R&D 
  • Builds-up strong technical know-how on product / problem solving via structured knowledge transfer between the Product Line, the R&D team and the different regional support centers
  • Defines SW requirements (JIRA) for new modules and features (Requirement Engineering)
  • First contact for Key Account Manager (sometimes directly by customers) on CIP & sustaining clarification of current products and other technical enquiries

Pre- & After Sales Support

  • Conducts evaluations, benchmarks and demos
  • Support Sales and Key Account Manager during Pre-Sales activities
  • Establishes good customer relationship on technical level with all key accounts assigned
  • Provides Technical Info and Updates to Key Account Manager and Sales

Technical Support

  • Coordinates and provides technical solutions / problems solving on customer issues in collaboration with Tech Support Engineer in Asia 
  • Investigates issues at customer site and supports Engineering team (Software & Hardware) for fast and short time to solution
  • Understand and gather technical details of quality issues for Product Quality engineer to analyze
  • Implement technical and quality issues solution on site 
  • Support Key Account  Manager  and Product Quality Engineer by participating in meetings with customers; explaining the technical sides of root causes, issues and solutions
  • Support Key Account  Manager  and Product Quality Engineer by attending to urgent escalation meetings on site and off site 

Know How Transfer

  • Troubleshoots and maintains demo equipment if necessary
  • Planning and execution of training’s towards customers and FSE.
  • Supports Documentation and Manual writing activities

Job Requirements

  • Diploma or Degree in Mechanical or Mechatronics Engineering 
  • Minimum 5 years of experience in a complex technical environment, 3 years in Product Support environment with customer engagement
  • Experience within semiconductor equipment backend industry.  
  • High readiness for assignments overseas. 
  • Excellent experience in customer engagement and management. 


We regret that only shortlisted candidates will be notified.


GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   | EA Personnel:  Lim Zi Cheng  |   Registration No:  R2089949



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