Job Responsibilities

Technical Product Management

• Scouts and reports new product ideas and innovation with the goal to enhance the product and service portfolio
• Provides support  for DLA model introduction (launching, demo, Semi shows)
• Conducts feasibility studies and sample bonding
• Taking up and clarifying technical inquiries from the customer
• Engages in R&D projects during product definition / requirement engineering, In-house and customer testing
• Collaborate with R&D and Product Quality in defining new features and CIP requirements; both software and hardware
• Participation in the development of new or the extension of existing hardware and software modules according to current or future customer requirements (analysis, modelling, calculation, measurement, qualification)
• Carry out internal acceptance test of new features and CIP developed by R&D 
• Builds-up strong technical know-how on product / problem solving via structured knowledge transfer between the Product Line, the R&D team and the different regional support centers
• Defines SW requirements (JIRA) for new modules and features (Requirement Engineering)
• First contact for Key Account Manager (sometimes directly by customers) on CIP & sustaining clarification of current products and other technical enquiries

Pre- & After Sales Support

• Conducts evaluations, benchmarks and demos
• Support Sales and Key Account Manager during Pre-Sales activities
• Establishes good customer relationship on technical level with all key accounts assigned
• Provides Technical Info and Updates to Key Account Manager and Sales

Technical Support

• Coordinates and provides technical solutions / problems solving on customer issues in collaboration with Tech Support Engineer in Asia 
• Investigates issues at customer site and supports Engineering team (Software & Hardware) for fast and short time to solution
• Understand and gather technical details of quality issues for Product Quality engineer to analyze
• Implement technical and quality issues solution on site 
• Support Key Account  Manager  and Product Quality Engineer by participating in meetings with customers; explaining the technical sides of root causes, issues and solutions
• Support Key Account  Manager  and Product Quality Engineer by attending to urgent escalation meetings on site and off site 

Know How Transfer

• Troubleshoots and maintains demo equipment if necessary
• Planning and execution of training’s towards customers and FSE.
• Supports Documentation and Manual writing activities

Job Requirements

• Diploma or Degree in Mechanical or Mechatronics Engineering 
• Minimum 5 years of experience in a complex technical environment, 3 years in Product Support environment with customer engagement
• Experience within semiconductor equipment backend industry.  
• High readiness for assignments overseas. 
• Excellent experience in customer engagement and management. 

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   | EA Personnel:  Lim Zi Cheng  |   Registration No:  R2089949