• Handling key customers’ complaints / escalations 
• Customer Quality Assurance Rep in ensuring all problem issues resolved, within scope, timeline and satisfaction levels 
• Participates in customer audits and customer improvement programs
• Participates in customer quality calls and Task force meeting. 
• Close collaboration with the field service, product line & technical support to drive improvement activities and process issue resolution / closure. 
• Strong interaction with production facility 
• Preparation of after sales data and KPI monitoring and reporting
• Leads all project related documentation and ensure closed-loop communication every time (8D-Report, action plans and follow up). 
• Participating in design review for sustaining or new developments. 
• Key member of customer specific transfer of new developments to operation sites and ensure readiness and output meets customer expectations

Requirements:

• Degree in Mechanical / Electrical / Mechatronics / Machining related with 5 years working experience in similar industry (Quality engineering experience in a mechatronic-based background)
• Experience in project management. 
• Strong customer orientation  
• Excellent understanding of reliability theories & methods (E.g. DFMEA, SPC, 8D) and semiconductor manufacturing processes,
• Experienced in quality methods, data analysis and continuous improvement. 

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   | EA Personnel:  Tan Wai Peng  |   Registration No: R1104671