Job Responsibilities

The incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.

• Responsible for smooth operations of assigned service point(s), including front counter services, administrative / operational matters
• Partner with Clinician Lead, Clinic Nurse Manager and other stakeholders in achieving clinical, financial and patient satisfaction targets set for the service point(s).
• Develop and implement new business plans and services
• Manage annual financial budgeting exercise and conduct regular reviews with clinical heads
• Responsible for the management of Service Associates, as well as the induction, training and development of these staff, such that they are successful in their assigned tasks
• Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
• Participate in committees and other tasks as assigned

Job Requirements

• Degree in any discipline with minimum 8 years’ work experience in Healthcare industry
• Healthcare operational experience will be advantageous 
• At least 2 years of experience in managing frontline staff
• Excellent interpersonal skills
• Analytical, quantitative with strong communication skills (written and verbal)
• Proficient in Microsoft Word / Excel / Powerpoint

To apply, please visit to www.gmprecruit.com and search for Job Reference: 17505
To find out more about this opportunity, please contact Jaremy Ong at Jaremy.Ong@gmprecruit.com.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766