Position Description

Senior Healthcare Operations Manager
Job Code 17505
Job Placement Location Singapore
Apply Now

Job Responsibilities

The incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.

  • Responsible for smooth operations of assigned service point(s), including front counter services, administrative / operational matters
  • Partner with Clinician Lead, Clinic Nurse Manager and other stakeholders in achieving clinical, financial and patient satisfaction targets set for the service point(s).
  • Develop and implement new business plans and services
  • Manage annual financial budgeting exercise and conduct regular reviews with clinical heads
  • Responsible for the management of Service Associates, as well as the induction, training and development of these staff, such that they are successful in their assigned tasks
  • Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
  • Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
  • Participate in committees and other tasks as assigned

Job Requirements

  • Degree in any discipline with minimum 8 years’ work experience in Healthcare industry
  • Healthcare operational experience will be advantageous 
  • At least 2 years of experience in managing frontline staff
  • Excellent interpersonal skills
  • Analytical, quantitative with strong communication skills (written and verbal)
  • Proficient in Microsoft Word / Excel / Powerpoint

To apply, please visit to www.gmprecruit.com and search for Job Reference: 17505
To find out more about this opportunity, please contact Jaremy Ong at Jaremy.Ong@gmprecruit.com.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

Back Apply Now