Position Description

Technical Support Specialist (4-months contract)
Job Code 17561
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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> 4-months contract, extendable or convertible to permanent staff

> Provides infrastructure and applications support (Level 1 & 2)

> Working location is in West Singapore. 5 days work week, normal working hours

 

Job Responsibilities:

  • Provide 1st and 2nd level support and assistance pertaining to network, server and IT infrastructure related matters
  • Provide end user client computing support like Windows 7&10, MS Office suites, Live meeting, VPN and etc.
  • Provide solution to incident and problem tickets reported in the JIRA ticketing system
  • Inventory control of IT hardware and software
  • Works within and participates in the Change Control process and complies with all documentation requirements, SOP, SOI and Job aids
  • Provide Service Desk support for end users, remote users and MES Systems
  • Manage user account in the domain and user access rights in different computer system
  • Provide end user training whenever necessary
  • Project management and execution experience mainly for local projects
  • Be able to liaise and work with various stakeholders to accomplish the projects locally
  • Be able to work and follow up closely on any assigned jobs and projects till completion

Job Requirements:

  • Bachelor’s degree in Computer Science, Computer Engineering or related field
  • Minimum 5+ years of experience in related fields
  • IT Certifications (MCSE, CCNA & ITIL)
  • Basic knowledge and understanding of LAN/WAN and server infrastructure
  • Some experience in supporting and rectifying LAN/WAN and server infrastructure related issues
  • Well versed in end user client computing in terms of setup, configuration and technical support
  • Some knowledge of IT Security is required
  • Basic to intermediate experience in Server room management and support
  • Experience working with the ITIL methodology
  • Project management and execution experience preferred
  • Preferably with some knowledge of SAP systems
  • Able to comply with the company’s safety and quality policies at all times
  • Must have ownership, self-initiative and proactive attitude on work
  • Good communication skills
  • A team player

 

 

To apply, please visit www.gmprecruit.com and search for Job Reference: 17561

To learn more about this opportunity, please contact Yi Fang at yifang.law@gmprecruit.com 

We regret that only shortlisted candidates will be notified.

 

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   EA Personnel: Law Yi Fang   |   Registration No: R1113115

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