Position Description

Service Desk Analyst (Permanent / Banking Industry)
Job Code 17696
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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  • Act as a point of contact for phone calls and emails from staff regarding IT issues and queries
  • Receive, log and manage calls from internal staff via telephone and email
  • Maintain an asset database and track changes
  • Provide 1st level support and troubleshooting of IT related problems from in-house software to hardware, such as laptops, PCs and printers
  • Troubleshoot basic network issues such as lack of connectivity
  • Escalate unresolved calls to the 2nd and 3rd level infrastructure / app support team
  • Log all calls into the Help Desk Call Logging system (SCSM)
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • Maintain a high degree of customer service for all support queries
  • Provide stats for the weekly Help Desk report on call trends
  • Collate support documentation to assist staff with request for information and provide staff training if required
  • Arrange for external technical support where problems cannot be resolved in house
  • Ad-hoc duties as assigned by supervisor



  • Minimal 3 – 5 years of Helpdesk experience, with experience in Banking/ financial institution
  • Knowledge and experience in Basic Active Directory such as Unlock user accounts, reset passwords, etc
  • Knowledge and experience in mobile technologies (BlackBerry Work, remote access), Office 365 and Windows 10 is an advantage
  • Ability to multi-task and work effectively as a team member
  • Ability to work independently in a fast-paced environment
  • Proficiency in Microsoft Office (MS Outlook, etc)



To apply, please visit www.gmprecruit.com and search for Job Reference: 17696

To learn more about this opportunity, please contact Yi Fang at yifang.law@gmprecruit.com 

We regret that only shortlisted candidates will be notified.


GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   EA Personnel: Law Yi Fang   |   Registration No: R1113115

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