Responsibility
-managing the needs and demands of our customers’ on their queries on products and services 
-maintaining accurate records of case details in the Customer Relationship Management (CRM) tool
-Identify potential escalation cases and provide resolution to customer in a professional manner or escalate to CS Manager for further follow-up
-work closely with internal and external stakeholders to perform customer service duties
 
Requirements
-Minimum Diploma or equivalent
-2 years of working experience in customer service function
-Experiecne in using CRM system will be an added advantage

To find out more about this opportunity, please contact Arcus Ang at Arcus.Ang@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd   |   EA Licence: 09C3051   | EA Personnel:  Arcus Ang  |   Registration No: R1985843