Responsibility

• Attending to inbound calls
• Attending to call back requests from customers
• Ensure follow up on cases escalated
• Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
• Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
• Point to point enquiries from customer
• Perform simple investigation for cases
• Attending to emails enquiry when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

 
Requirements

• Minimum Diploma or equivalent
• Prior \working experience in customer service function
• Experience in call centre environment will be an added advantage

To find out more about this opportunity, please contact Arcus Ang at Arcus.Ang@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd   |   EA Licence: 09C3051   | EA Personnel:  Arcus Ang  |   Registration No: R1985843