Position Description

Customer Care Specialist (1 year contract | West | $2.3K)
Job Code 17711
Division GMP RECRUITMENT SERVICES (S) PTE LTD (EA Licence:09C3051)
Job Placement Location Singapore
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Contract type : 1 year contract

Working hours : Monday - Friday, 8.30am - 6.00pm

Responsibilities:

  • Managing customer communications via various customer service channels effectively
  • Provide relevant information to customers related to company’s products and services
  • Ensure that feedback are correctly routed to the relevant department for investigation or follow up if necessary
  • Identify potential escalation cases and provide resolution to customer in a professional manner
  • Maintain accurate records of case details and internal/external communications through appropriate feedback channel and CRM tool
  • Other ad-hoc duties as assigned

Requirements:

  • Diploma or equivalent certifications
  • At least 2 years of customer service working experience
  • Proficient in written correspondence, Microsoft Office and CRM systems
  • Able to multi-task and manage time well
  • Meticulous and detail orientated
  • A good team player with ability to work well independently
  • Positive attitude and willing to take up challenges

To apply, please visit www.gmprecruit.com and search for Job Reference: 17711
To learn more about this opportunity, please contact Goh Bao Yee at baoyee.goh@gmprecruit.com
We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Goh Bao Yee | Registration No: R1766609
 

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