Position Description

Die Attach Product Support Engineer
Job Code 17784
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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  • Manage issue priority and drive for resolution, work with cross function/departments (CS, R&D, Quality, Product Line etc.)
  • Identify and feedback key field issues for continuous improvement.
  • Provide technical info, guidance/remote assistance to FSE for machine troubleshooting.
  • 2nd level support for technical & quality issues (platform specific)
  • Use JIRA service desk system to manage issue resolution in the shortest possible time per SLAs.
  • Build up technical know-how on product/problem solving via structured knowledge transfer and experience from field issues.
  • Prepare engineering report for issue update to customer and/or management.
  • Support manager to deliver committed department KPIs.


Requirements:

  • Bachelor/Master in Electronics/Electrical/Mechatronics with Minimum 5 years working experience in specific machine platform.
  • Experience in Die attach process and application.
  • Project management experience
  • Competency of MS-Office use for analysis, reporting and presentation.
  • Competency on Attlasian JIRA system is an advantage.
  • Strong analytical and interpersonal skills
  • Proactive, competitive, detail oriented, problem solving, communicative, personal accountability.
  • Ability to make good judgment and multitask with a sense of urgency.
  • Ability to work independently with minimum supervision.
  • Team player

 

We regret that only shortlisted candidates will be notified.

 

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   | EA Personnel:  Tan Wai Peng  |   Registration No: R1104671

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