• Manage issue priority and drive for resolution, work with cross function/departments (CS, R&D, Quality, Product Line etc.)
• Identify and feedback key field issues for continuous improvement.
• Provide technical info, guidance/remote assistance to FSE for machine troubleshooting.
• 2nd level support for technical & quality issues (platform specific)
• Use JIRA service desk system to manage issue resolution in the shortest possible time per SLAs.
• Build up technical know-how on product/problem solving via structured knowledge transfer and experience from field issues.
• Prepare engineering report for issue update to customer and/or management.
• Support manager to deliver committed department KPIs.

Requirements:

• Bachelor/Master in Electronics/Electrical/Mechatronics with Minimum 5 years working experience in specific machine platform.
• Experience in Die attach process and application.
• Project management experience
• Competency of MS-Office use for analysis, reporting and presentation.
• Competency on Attlasian JIRA system is an advantage.
• Strong analytical and interpersonal skills
• Proactive, competitive, detail oriented, problem solving, communicative, personal accountability.
• Ability to make good judgment and multitask with a sense of urgency.
• Ability to work independently with minimum supervision.
• Team player

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   | EA Personnel:  Tan Wai Peng  |   Registration No: R1104671