- Manage issue priority and drive for resolution, work with cross function/departments (CS, R&D, Quality, Product Line etc.)
- Identify and feedback key field issues for continuous improvement
- Provide technical info, guidance/remote assistance to FSE for machine troubleshooting
- 2nd level support for technical & quality issues (platform specific)
- Use JIRA service desk system to manage issue resolution in the shortest possible time per SLAs (Service Level Agreement)
- Build up technical know-how on product/problem solving via structured knowledge transfer and experience from field issues
- Prepare engineering report for issue update to customer and/or management
- Responsible for at least 1 machine platform and function as backup for additional 1 machine platform
- Bachelor Degree in Electronics/ Electrical Engineering.
- Minimum 5 years working experience in specific machine platform
- Experience in Die attach process and application
- Project management experience
To find out more about this opportunity, please contact Lionel Liew at firstname.lastname@example.org.
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693