• Our Client is a well-established Healthcare Organization.

Responsibilities: 

• The incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.
• Responsible for smooth operations of assigned service point(s), including front counter services, administrative/operational matters.
• Partner with Clinician Lead, Clinic Nurse Manager and other stakeholders in achieving clinical, financial and patient satisfaction targets set for the service point(s).
• Develop and implement new business plans and services.
• Work with internal and external stakeholders to ensure a positive experience for patients along the continium of care.
• Responsible for devising innovative services to continually improve service standards for both patients and staff.
• Manage annual financial budgeting exercise and conduct regular reviews with clinical heads.
• Responsible for the management of Service Associates, as well as the induction, training and development of these staff, such that they are successful in their assigned tasks.
• Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems.
• Participate in committees and other tasks as assigned.

Requirements:

• Degree in any discipline with minimum 5 years’ working experience in Healthcare industry.
• Healthcare operational experience will be strongly preferred.
• At least 2 years of experience in managing Frontline staff.
• Proficient in MS Office applications.
• Excellent interpersonal and communication skills (both written and verbal).
• Possess good analytical, quantitative skills.

​​Other Information:

• Working Location: West.
• Working Hours: Mondays to Fridays, 8.30am to 5.30pm.
• Critical: Due to the organization's affirmed support and commitment to developing a Singaporean core, this role is only available to Singaporeans.

To apply, please visit www.gmprecruit.com and search for Job Reference: 17798.
To learn more about this opportunity, please contact Novita Tan at novita.tan@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Novita Tan | Registration No: R1220374