Responsibilities:

• Perform all Service Operations activities according to organization standards and procedures maximizing customer satisfaction by the delivery of support activities.
• Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
• Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
• Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution of customer problems
• Report and escalate to the next level those problems which cannot be fixed
• Perform Change Management Configurations Design and Implementation of the supported Product & Systems
• When/where required be contactable for escalations and support on and on-call standby basis

Requirements:

• Degree in Computer Science, Electronic Engineering or equivalent.
• 5 years of experience in Server Management, Cloud/Virtualization administration and Support.
• Expertise in Windows Servers, Active Directory, Storage and VMware/Azure/AWS.      
• Knowledge and understanding Network protocols and services System and Applications
• Knowledge and ability to solve complex issues in Servers and Virtualization
• Citrix/VMware/Cloud certifications preferred
• ITIL Foundation Certificate preferred

Additional info:

• Working location at East area
• Interested candidates must be open to support staggered shift hours (no overnight shift), and weekends support.

To apply, please visit www.gmprecruit.com and search for Job Reference: 17865

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com  

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   EA Personnel: Lai Yingying   |   Registration No: R1110239