Position Description

Office of Patient Experience Manager (Up $6800 / Healthcare / West)
Job Code 17904
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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► Healthcare Industry
► Office Hour
► Working Location: Queenstown



  • Assist the Head of unit in the area of patient feedback management and implementation of service quality initiatives/programmes such as patient focus groups, service recognition, recovery etc.
  • Feedback management entails patient interface, investigation and follow-up with the relevant staff/dept, service recovery or closing of loop with feedback providers/patients, and data entry for reporting purpose.
  • Conduct regular and ad-hoc service training to staff and facilitate clinical risk management workshops/training
  • To work closely with staff as a resource person and maintain positive relationships with colleagues and patients
  • Manage patient feedback and related matters through QSM feedback mailbox and hotline to ensure timely response within stipulated service standards; including investigations, service recovery, follow-up with staff to address the issues raised and crafting of replies to feedback providers to close the feedback loop.
  • Deliver training to ground staff and supervisors on organization service standards. Conduct and customise ad-hoc refresher training to departments based on their needs and feedback trends. Facilitate clinical risk management workshops to senior doctors and nurses.
  • Prepare reports such as monthly feedback reports, service report and so forth and sharing of relevant information with senior management and other departments as required.
  • Oversee/facilitate patient focus groups and work on actionable plans to improve process/patient experience.
  • Audit service initiatives to ensure compliance.




  • Bachelor Degree with 8 years of working experience, preferably Experience and knowledge in hospital operations, patient relation and/or frontline management in the service industry.
  • Experience in conducting service training to ground and supervisory staff.
  • Proactive, self-driven and good interpersonal skills, positive and able to cope with tight deadlines.
  • Project management and team leadership experience is preferred.
  • Strong writing, communication & data analysis (using Excel) skills



To apply, please visit to www.gmprecruit.com and search for Job Reference: 17904

To find out more about this opportunity, please contact Summer at summer.thung@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Summer Thung | Registration No: R1871138

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