Position Description

Hospital Quality Improvement Manager (Design Thinking, Up to $6.5K)
Job Code 17920
Job Placement Location Singapore
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  • Our Client is a well-established Healthcare Organization.


  • Responsible to build an innovative culture in the Organization and support the planning and development of innovation projects.
  • Lead in the re-design of inpatient wards’ and pharmacies’ patient and caregiver journeys, solving real problems and pain points that they are facing.
  • Seek insights from patients and caregivers to refine the problem statement.
  • Translate the insights into tangible designs that address their needs and at the same time, the business goals of the project.
  • Work on User Experience and User Interface Design.
  • Support stakeholder departments in planning for monitoring and evaluation of interventions.
  • Act as a change agent and driver to instill a continuously improving, productive and patient-centric culture within inpatient and pharmacy settings.
  • Lead the creation of Design Thinking curriculum and content.
  • Conduct Design Thinking training and workshops for internal users.
  • Guide a pool of decentralized “Design Thinkers” to build an innovative culture within their departments.
  • Setup an Innovation Workspace to enable ease of prototyping and other developments.
  • Any other tasks as assigned by HOD.


  • Degree in Business, Industrial Design or Engineering.
  • At least 5 years of relevant working experience with Operations or Service background, preferably from the Healthcare industry.
  • Experience using the Design Thinking framework and other human-centred design techniques, including personal development, jobs-to-be-done, crafting of insights, journey mapping, rapid prototyping and building wireframes and clickable/physical prototypes.
  • Experience in application of Behavioural Insights will be an advantage.
  • Experience in facilitating workshops and conducting training.
  • Highly self-driven and self-motivated.
  • Exceptional interpersonal skills, positive attitude, perseverance to overcome obstacles.
  • Excellent planning, analytical, and problem solving. 

Other Information:

  • Working Location: West.
  • Working Hours: Mondays to Fridays, 8.30am to 5.30pm.
  • Critical: Due to the organization's affirmed support and commitment to developing a Singaporean core, this role is only available to Singaporeans.

To apply, please visit www.gmprecruit.com and search for Job Reference: 17920.
To learn more about this opportunity, please contact Novita Tan at novita.tan@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Novita Tan | Registration No: R1220374

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