• Our Client is a well-established Healthcare Organization.

Responsibilities: 

• Responsible to build an innovative culture in the Organization and support the planning and development of innovation projects.
• Lead in the re-design of inpatient wards’ and pharmacies’ patient and caregiver journeys, solving real problems and pain points that they are facing.
• Seek insights from patients and caregivers to refine the problem statement.
• Translate the insights into tangible designs that address their needs and at the same time, the business goals of the project.
• Work on User Experience and User Interface Design.
• Support stakeholder departments in planning for monitoring and evaluation of interventions.
• Act as a change agent and driver to instill a continuously improving, productive and patient-centric culture within inpatient and pharmacy settings.
• Lead the creation of Design Thinking curriculum and content.
• Conduct Design Thinking training and workshops for internal users.
• Guide a pool of decentralized “Design Thinkers” to build an innovative culture within their departments.
• Setup an Innovation Workspace to enable ease of prototyping and other developments.
• Any other tasks as assigned by HOD.

Requirements:

• Degree in Business, Industrial Design or Engineering.
• At least 5 years of relevant working experience with Operations or Service background, preferably from the Healthcare industry.
• Experience using the Design Thinking framework and other human-centred design techniques, including persona development, jobs-to-be-done, crafting of insights, journey mapping, rapid prototyping and building wireframes and clickable/physical prototypes.
• Experience in application of Behavioural Insights will be an advantage.
• Experience in facilitating workshops and conducting training.
• Highly self-driven and self-motivated.
• Exceptional interpersonal skills, positive attitude, perseverance to overcome obstacles.
• Excellent planning, analytical, and problem solving. 

Other Information:

• Working Location: West.
• Working Hours: Mondays to Fridays, 8.30am to 5.30pm.
• Critical: Due to the organization's affirmed support and commitment to developing a Singaporean core, this role is only available to Singaporeans.

To apply, please visit www.gmprecruit.com and search for Job Reference: 17920.
To learn more about this opportunity, please contact Novita Tan at novita.tan@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Novita Tan | Registration No: R1220374