Position Description

IT Helpdesk
Job Code 17991
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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•           Act as a point of contact for phone calls and emails from staff regarding IT issues and queries
•           Receive, log and manage calls from internal staff via telephone and email
•           Maintain an asset database and track changes
•           Provide 1st level support and troubleshooting of IT related problems from in-house software to hardware, such as laptops, PCs and printers
•           Troubleshoot basic network issues such as lack of connectivity
•           Escalate unresolved calls to the 2nd and 3rd level infrastructure / app support team
•           Log all calls into the Help Desk Call Logging system (SCSM)
•           Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
•           Maintain a high degree of customer service for all support queries
•           Provide stats for the weekly Help Desk report on call trends
•           Collate support documentation to assist staff with request for information and provide staff training if required
•           Arrange for external technical support where problems cannot be resolved in house
•           Ad-hoc duties as assigned by supervisor


•           Solid Helpdesk experience preferably in a Financial institution 
•           Knowledge and experience in Basic Active Directory such as Unlock user accounts, reset passwords, etc.
•           Knowledge and experience in mobile technologies (BlackBerry Work, remote access), Office 365 and Windows 10 is an advantage
•           Ability to multi-task and work effectively as a team member
•           Ability to work independently in a fast-paced environment
•           Proficiency in Microsoft Office (MS Outlook, etc).


For more information, please visit to www.gmprecruit.com and search for Job Reference: 17991
To find out more about this opportunity, please contact Tang Lee Ling at leeling.tang@gmprecruit.com 
We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845

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