Position Description

Contract Customer Service (Up $4300 / Manufacturing / SAP / Oracle /West)
Job Code 18131
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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► Manufacturing Industry
► Office Hour 9am – 5.30pm (Mon – Fri)
► Working Location: Joo Koon

► Transport Pick Up: Lakeside mrt

► Contract untill 31 Dec 2021

 

Responsibilities:

  • Providing timely order management report and information to customers
  • To providing a timely feedback (within 1-2 working days) of acknowledgement to customers for new and change orders
  • maintaining a good rapport, communication and interaction with customers
  • coordinating order management activities with make/sell and buy/sell sources
  • ensuring on-time delivery to customer is met by working with 3PL and make timely booking for shipment
  • providing full set of shipping documents and ensuring timely invoicing to customer
  • Ensure that all customer complaints are officially and appropriately documented on Customer Complaint Information (CCI) form and adhering to ISO requirements
  • Drive Order fulfilment closure on a monthly basis
  • Handle all customers enquiry on new product request and developments, and related activities and channel to internal team for follow up
  • Assist Sr. Representative / Supervisor on team's KPI deep dive analysis and drive for key actions & improvements
  • Review and update CS process document to ensure compliance within SCM
  • any other related responsibilities assigned by the immediate supervisor from time to time where appropriate

 

Requirements:

  • Diploma / Degree in Supply Chain / Logistics / Business Management with 2 years' related working experience, preferably in the area of customer service or account management
  • Independently handles daily operations challenges such as coordination of order delivery or errors in customer order delivery
  • Support Supervisor in researching customer issues and identifying the root cause of the problem at hand, keeps lines of communication open with customers
  • Handling more complex issues such as technical issues, requires input from Senior Representative/ Supervisor / manager, product / Technical Support, or other relevant function

 

To apply, please visit to www.gmprecruit.com and search for Job Reference: 18131

To find out more about this opportunity, please contact Summer at summer.thung@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Summer Thung | Registration No: R1871138

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