► MNC, Chemical Manufacturing Industry
► Office Hour
► Working Location: Promenade

► 1 year contract

Responsibilities:

• Responsible for order fulfilment accuracy to achieve customer satisfaction and to reduce costs by first-time-right orders.
• Responsible for processing new orders in SAP, selecting service provider within the agreed allocation with company, nominating transporters, etc.
• Responsible for timely order management and order fulfilment to achieve customer satisfaction and reduce costs by first-time-right orders.
• Monitor shipments, investigate reasons of delay, managing claims (e.g. claims related to detentions, demurrage and damages);
• Processing customers complaints, processing customer related payments (e.g. customer invoices, credit notes and debit notes)
• Maintaining relationships with customers and daily work coordination with third party logistics service providers (3PL) and supporting his/her manager as required.
• Complaint Handling-Responsible for non-technical compliant handling process, including non-technical quality notification creation, follow up, feedback and compensation process to unsatisfied customers via phone or other communication tools in a professional and polite manner.
• Follow up NPS VOC actions with customer and cross functions.
• Reporting & Analysis related to order status and performance.
• Responsible for accurate reports, analysis, and related customer service KPIs.
• Drive performance to meet targeted KPIs.
• Engage with SBU functions in related communication.
• Responsible for accurate master data maintenance.
• Actively seek improvement opportunities for OTC process.
• Engage in Sales and Operations Plan Meetings.
• Resolve customer and order data Quality related matters in the system.
• Suggest solutions in case of operational interruptions and approve or escalate solution to manager
• Support projects.

Requirements:

• Bachelor’s degree in Operations Management, Supply Chain Management or Logistics or Business Administrative
• 2 years’ experience in customer service, order fulfilment, logistics operation; strong analytical skill with experience in similar functions.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 13759

To find out more about this opportunity, please contact Summer at summer.thung@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Summer Thung | Registration No: R1871138