Position Description

Senior Technical Support Engineer (Global Semicon Equipment MNC) @ West
Job Code 18152
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
Apply Now
  • Global MNC Semiconductor Equipment Manufacturer
  • Work location: West

 

Your role:

  • Manage issue priority and drive for resolution, work with cross function/departments (CS, R&D, Quality, Product Line etc.)
  • Identify and feedback key field issues for continuous improvement
  • Provide technical info, guidance/remote assistance to FSE for machine troubleshooting
  • 2nd level support for technical & quality issues (platform specific)
  • Use JIRA service desk system to manage issue resolution in the shortest possible time per SLAs (Service Level Agreement)
  • Build up technical know-how on product/problem solving via structured knowledge transfer and experience from field issues
  • Prepare engineering report for issue update to customer and/or management
  • Responsible for at least 1 machine platform and function as backup for additional 1 machine platform
  • Support manager to deliver committed department KPIs

Your profile:

  • Min Bachelor/Master in Electronics/Electrical/Mechatronics
  • At least 5 years working experience in relevant backend semicon assembly industry
  • Solid experience in Die-Attach process and application
  • Strong Project management experience
  • Competency on MS-Office as aid for analysis, reporting and presentation
  • Competency on Attlasian JIRA system is an advantage
  • Strong analytical and interpersonal skills
  • Proactive, competitive, detail oriented, problem solving, communicative, personal accountability
  • Ability to make good judgment and multitask with a sense of urgency
  • Ability to work independently with minimum supervision
  • Team player

 

To apply, please visit to www.gmprecruit.com and search for Job Reference: 18152

To find out more about this opportunity, please contact Alexandra at: alexandra@gmprecruit.com;

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Alexandra Calingo | Registration No: R1101491

Back Apply Now