Position Description

Operation Executive (Up $4000 / Healthcare / West)
Job Code 18351
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
Apply Now

► Healthcare Industry
► Office Hour
► Working Location: Chuo Chu Kang



  • To lead and manage the team, ensuring service and quality standards are exceeded
  • Oversee manpower issues such as roster planning, resource management, staff development, performance management and employee grievances
  • Perform call calibration sessions when required to ensure that performance standards and parameters remain fair and justified across roles and responsibilities
  • Perform feedback investigations, service recovery and action plans to mitigate issues from recurring, when required
  • Analyze Voice of the Customers (VOC) and behavioral information to understand customer satisfiers and dis-satisfiers
  • To assist Manager with the annual forecast, planning of departmental activities and monthly submission of reports and other relevant statistics
  • Be an effective change manager with the ability to lead the team through by displaying motivating and encouraging behaviors
  • Coordinate and resolve feedback, escalations with other departments in the institution(s) to ensure operational efficiencies
  • Create an open team environment where regular and constructive feedback is encouraged
  • Any other assignments and projects as assigned by the Manager




  • Degree with experience in the Contact Centre environment of 5 years are in leadership role.
  • Prior experience in healthcare industry will be an advantage
  • Possess exceptional interpersonal and communication skills with the ability to develop strong working relationship at various levels
  • Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals
  • Comfortable with digitalization and work transformation
  • Proficient in MS Office applications


To apply, please visit to www.gmprecruit.com and search for Job Reference: 18351

To find out more about this opportunity, please contact Summer at summer.thung@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Summer Thung | Registration No: R1871138

Back Apply Now