Responsibilities

• Build strong relationships with key customers and distributors and maintain high levels of customer satisfaction regarding products in use.
• Act as the center of expertise and serve as the technical leader for the assigned territory on product and application related technical matters.
• Create and maintain the position of Eastman Aviation Solutions (EAS) as the technical services and support market leader.
• Work collaboratively and closely with the Sales team in managing customer relationships and the delivery of territory and account plans.
• Provide direct technical support to customers and other market influencers across all targeted end user segments.
• Work closely with all functions to optimize category performance and growth opportunities
• Promote, facilitate, and adopt a customer driven team working approach.
• Provide expert regional technical support to customers, distributors, and Territory Sales Team.
• Manage and maintain optimum level of customers’ satisfaction of products in use.
• Assess Sales team’s product training needs, develop and execute training programs.
• Support the commercial airline product use database (e.g. Fleet Data).
• Manage regional Skydrol fluid sampling program (e.g. SkyLab) and laboratory relationship.
• Proactively inform customers/Sales of likely product performance issues.
• Resolve product performance issues.
• Develop distinctive, profitable customized technical service offers aligned with customer needs.
• Communicate with the Sales and Marketing group on new technical related opportunities as well as threats to current business.
• Actively interface with applicable industries to ensure EAS is perceived as a leader in aviation specialty technology.

Requirements

• Bachelor’s degree from an accredited college or university, preferred
• 5 to 10 years of commercial or industry experience
• Knowledge of Gas Turbines and/or oil systems, preferred
• Some customer/supplier face to face experience is preferred
• Commercial. Customer facing interest required.

To find out more about this opportunity, please contact Lionel Liew at lionel.liew@gmprecruit.com.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793 |   EA Personnel: Lionel Liew   |   Registration No: R1330693