Position Description

Customer Service Representative (Chemicals MNC/ 12 months contract)
Job Code 18422
Division GMP RECRUITMENT SERVICES (S) PTE LTD (EA Licence:09C3051)
Job Placement Location Singapore
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Responsibilities

  • Ensure Order Fulfillment, Customer Feedback, enabling processes and moderately complex customer service activities are effectively managed according to business need and strategy through prioritization, negotiation and follow-through.
  • Effectively build relationships by providing appropriate and timely responsiveness.  Develop an internal network to be utilized to support internal partner and customer needs.
  • Partner with Sales to provide required level of sales support.  Effectively manage customer and sales inquiries through closure.  When necessary, attend customer visits with Sales.
  • With direction; collaborate, coordinate and implement solutions in support of customers and cross functional partners while seeking the most optimal solution.
  • Communicate effectively and consistently within natural work unit to support back-up requirements and ensure gleaned knowledge is shared appropriately.

Requirements

  • Bachelor’s Degree
  • At least 3 to 5 years of experience in Customer Service/ Sales Support and/or business and/or Supply Chain experience preferred
  • Customer focused, pro-active
  • Able to communicate and write in English and Mandarin to liaise with Mandarin speaking clients
  • Strong computer skills, with SAP and SalesForce experience will be an advantage
  • Must work well under pressure, with time demands and have ability to multi-task in a dynamic business environment. 

 

To apply, please visit www.gmprecruit.com and search for Job Reference: 18422.
To learn more about this opportunity, please contact XinYi at xinyi.chai@gmprecruit.com.

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd   |   EA Licence: 09C3051   |   EA Personnel: XinYi   |   Registration No: R1328898

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