- Ensure Order Fulfillment, Customer Feedback, enabling processes and moderately complex customer service activities are effectively managed according to business need and strategy through prioritization, negotiation and follow-through.
- Effectively build relationships by providing appropriate and timely responsiveness. Develop an internal network to be utilized to support internal partner and customer needs.
- Partner with Sales to provide required level of sales support. Effectively manage customer and sales inquiries through closure. When necessary, attend customer visits with Sales.
- With direction; collaborate, coordinate and implement solutions in support of customers and cross functional partners while seeking the most optimal solution.
- Communicate effectively and consistently within natural work unit to support back-up requirements and ensure gleaned knowledge is shared appropriately.
- Bachelor’s Degree
- At least 3 to 5 years of experience in Customer Service/ Sales Support and/or business and/or Supply Chain experience preferred
- Customer focused, pro-active
- Able to communicate and write in English and Mandarin to liaise with Mandarin speaking clients
- Strong computer skills, with SAP and SalesForce experience will be an advantage
- Must work well under pressure, with time demands and have ability to multi-task in a dynamic business environment.
To apply, please visit www.gmprecruit.com and search for Job Reference: 18422.
To learn more about this opportunity, please contact XinYi at firstname.lastname@example.org.
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: XinYi | Registration No: R1328898