Position Description

System Engineer (Windows) – Perm, East
Job Code 18461
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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Responsibilities:

 

  • Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
  • Responsible for the monitoring and management of system service, ensuring all systems checks are completed and documented and any service incidents are managed, resolved or escalated in a timely manner.
  • Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
  • Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
  • Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
  • Report and escalate to the next level those problems which cannot be fixed
  • Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
  • Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems
  • Conducts the analysis, definition, documentation and testing of application & systems enhancements

 

Requirements:

 

  • Diploma or Bachelor’s Degree in Computer Science, Electronic Engineering or equivalent.
  • ITIL Foundation or Microsoft certification is highly beneficial.
  • At least 2 years of operational experiences supporting mission critical systems in 24/7 organization. Must have dealt directly with external customers delivering to SLAs.
  • Experienced in Microsoft Windows Server Architecture (Active Directory Services, Clustering Services, DFS Management, PowerShell scripting).
  • Knowledge and ability to install configure and maintain operating system software including Microsoft (Windows Server / Windows 7 and latest)
  • Knowledge and understanding in one or several of the following domains - Windows Servers Operating System and Applications
  • Ability to troubleshoot LAN topologies based on TCP/IP, IPX/SPX, and NetBIOS networks using basic commands such as PING and TRACEROUTE.
  • Demonstrated maturity in handling complex customer issues and demanding customers
  • Ability and motivation to work in a team and in rotating shifts

 

To apply, please visit www.gmprecruit.com and search for Job Reference: 18461

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com  

We regret that only shortlisted candidates will be notified.

 

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   EA Personnel: Lai Yingying   |   Registration No: R1110239

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