Position Description

IT Engineer (Service Desk) - West, Perm
Job Code 19014
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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Responsibilities:

 

  • 1st line support (and possibly 2nd line support) for all internal users worldwide
  • Follow thru the Incident Management Process
  • Log all relevant tickets (incidents and service requests) received via walk-in or phone call. Initially handle all incoming tickets received via the ticketing system
  • Proper investigation and resolution of tickets
  • Proper escalation of tickets that cannot be resolved on your end
  • Create knowledge articles and other information for end users / internal IT use
  • Monitoring of infrastructure and business systems

 

Requirements:

 

  • Diploma / Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
  • Possessing 1 year of relevant technical service desk support / IT support is highly advantageous. 
  • Candidates without prior working experience, but from relevant academic background, are welcome to apply
  • Eager to learn new skills and obtain new knowledge
  • Good command in English

 

Additional info:

 

  • This is a permanent role
  • Working location in Jurong East
  • Interested candidates must be open to support staggered shift hours (no overnight shift), and weekends support.
  • On-the-job training is provided

 

To apply, please visit www.gmprecruit.com and search for Job Reference: 19014

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com 

We regret that only shortlisted candidates will be notified.

 

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   EA Personnel: Lai Yingying   |   Registration No: R1110239

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