Position Description

Operations Excellence Manager (Healthcare Organization) @ West
Job Code 19036
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
Apply Now
  • Renowned Healthcare Organization
  • Work location: West


Your role:

  • Lead in the re-design of inpatient wards and pharmacies’ patient and caregiver journeys, solving real problems and pain points that they are facing
  • Seek insights from patients and caregivers to refine the problem statement
  • Translate the insights into tangible designs that address their needs and at the same time, the business goals of the project
  • Work on user experience and user interface design
  • Support stakeholder departments in planning for monitoring and evaluation of interventions
  • Act as a change agent and driver to instill a continuously improving, productive and patient-centric culture within inpatient and pharmacy settings
  • Lead the creation of Design Thinking curriculum and content
  • Conduct Design Thinking training and workshops for internal users
  • Guide a pool of decentralized “Design Thinkers” to build an innovative culture within their departments
  • Setup an Innovation Workspace to enable ease of prototyping and other developments


Your profile:

  • Min Bachelor Degree qualification in Business/ Industrial Design/ Engineering.
  • At least 5 years of relevant work experience with operations or service background.  Those with experience working in the healthcare industry will have an advantage. 
  • Solid Six Sigma experience most preferable
  • Experience using the Design Thinking framework and other human-centred design techniques, including persona development, jobs-to-be-done, crafting of insights, journey mapping, rapid prototyping and building wireframes and clickable/physical prototypes is highly preferred.
  • Experience in application of Behavioural Insights will be an advantage.
  • Experience in facilitating workshops and conducting training.
  • Personality traits: highly self-driven and self-motivated, exceptional interpersonal skills, positive attitude, perseverance to overcome obstacles.
  • Excellent planning, analytical, problem solving and communication skills (written and verbal)



To apply, please visit to www.gmprecruit.com and search for Job Reference: 19036

To find out more about this opportunity, please contact Alexandra at: alexandra@gmprecruit.com

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Alexandra Calingo | Registration No: R1101491

Back Apply Now