Responsibilities

• Serve as first point of contact for SG and HK booked clients on the Bank’s Digital Platform, and Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc.
• Required to work night shift (i.e. 5pm to 2am), and provide support for HK Public Holiday
• Handle and analyse client’s enquiry/request, and liaise with colleagues who will provide second level support.
• Maintenance of knowledge database of the E-Channel Service Center, and Client’s requests/enquiries
• Ensure control over the issues list and close each issue in a timely manner
• Ensure activities performed are in compliance with relevant regulations and internal policies.
• Maintain quality service and desire to drive innovation and process improvement initiatives.
• Any other ad-hoc tasks / requests

Requirements

• Degree with at least 3 years of banking experience, preferably in client service or call centre
• Well versed in Mandarin or Cantonese to be able to communicate with clients
• Understanding of Banking and financial products is an advantage
• Strong communication and conflict management skills
• Goal oriented, meticulous and efficient
• Team player, able to work under pressure
• Shows initiative, strong analytical and problem solving ability
• IT savvy

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Eileen Sng | Registration No: R21100144