Position Description

E-Channel Service Centre Officer (contract, private bank)
Job Code 19037
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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  • Serve as first point of contact for SG and HK booked clients on the Bank’s Digital Platform, and Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc.
  • Required to work night shift (i.e. 5pm to 2am), and provide support for HK Public Holiday
  • Handle and analyse client’s enquiry/request, and liaise with colleagues who will provide second level support.
  • Maintenance of knowledge database of the E-Channel Service Center, and Client’s requests/enquiries
  • Ensure control over the issues list and close each issue in a timely manner
  • Ensure activities performed are in compliance with relevant regulations and internal policies.
  • Maintain quality service and desire to drive innovation and process improvement initiatives.
  • Any other ad-hoc tasks / requests



  • Degree with at least 3 years of banking experience, preferably in client service or call centre
  • Well versed in Mandarin or Cantonese to be able to communicate with clients
  • Understanding of Banking and financial products is an advantage
  • Strong communication and conflict management skills
  • Goal oriented, meticulous and efficient
  • Team player, able to work under pressure
  • Shows initiative, strong analytical and problem solving ability
  • IT savvy


We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Eileen Sng | Registration No: R21100144

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