Responsibility

• Manage daily operations of the centre
• Supervise call agents and take care of the scheduling of roster
• Prepare department reports and statistics submission
• Handle customer feedbacks and complaints
• Conduct staff training
• Conduct regular staff performance review and audit checks
• Participate in improvement projects

Requirement

• Minimum Diploma in any field
• 2 - 3 years’ supervisory experience in call center environment
• Experience in emergency situation related call centre environment will be an added advantage.
   

To find out more about this opportunity, please contact Arcus Ang at Arcus.Ang@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd   |   EA Licence: 09C3051   | EA Personnel:  Arcus Ang  |   Registration No: R1985843