Our client is a reputable Shipping MNC. In view of expansion, they are currently seeking a suitably qualified candidate to join them as " Asst Manager (Digital - Customer Service)(Shipping)".

In this role, you will be responsible for :

• Transforming current customer services into “Digital” driven services by implementing several digital tools such as Live Chat, Chat Bot and CRM systems.
• Improves customer experience with digital tools and standardized business processes etc
• Design the business process (Rate Quotation, Booking, Documentation) by using Signavio which is the digital Business Process designing system.
• Engaged in quality management for customer service activities together with the regional customer service teams

Requirements:

• Minimum 1 to 2 years of working experience in CRM system development and implementation
• IT related academic background would be great
• 2 years of working experience in Container Shipping Industry (Booking, Customer Service, Shipping Documentation etc)
• MS Excel, Power Point or similar type of tools (such as Google Spreadsheet etc.)
• Salesforce project (Service Cloud) experience
• Able to drive the projects  

A more detailed job description will be shared with the shortlisted candidates.

To apply, please visit : www.gmprecruit.com and search for Job Reference: 19273. Alternatively, you may do a “Quick Apply”.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   | EA Personnel:  Eileen K|   Registration No: R1109055