Position Description

Asst Manager (Customer Service)(Digital)(Shipping)
Job Code 19273
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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Our client is a reputable Shipping MNC. In view of expansion, they are currently seeking a suitably qualified candidate to join them as " Asst Manager (Digital - Customer Service)(Shipping)".

In this role, you will be responsible for :

  • Transforming current customer services into “Digital” driven services by implementing several digital tools such as Live Chat, Chat Bot and CRM systems.
  • Improves customer experience with digital tools and standardized business processes etc
  • Design the business process (Rate Quotation, Booking, Documentation) by using Signavio which is the digital Business Process designing system.
  • Engaged in quality management for customer service activities together with the regional customer service teams


  • Minimum 1 to 2 years of working experience in CRM system development and implementation
  • IT related academic background would be great
  • 2 years of working experience in Container Shipping Industry (Booking, Customer Service, Shipping Documentation etc)
  • MS Excel, Power Point or similar type of tools (such as Google Spreadsheet etc.)
  • Salesforce project (Service Cloud) experience
  • Able to drive the projects  

A more detailed job description will be shared with the shortlisted candidates.

To apply, please visit : www.gmprecruit.com and search for Job Reference: 19273. Alternatively, you may do a “Quick Apply”.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   | EA Personnel:  Eileen K|   Registration No: R1109055


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