• Global MNC Wafer Fab Equipment Supplier
• Office location: East
• Must have ETCH toolset experience

Responsibilities:

• A technical expert on company’s products – provide technical expertise to resolve all Type 1/2 escalations on Company’s Restricted Released products and is a Subject Matter Expert in organization’s specialist disciplines.
• Partner the account team to present to customers the problem statement, identified root causes (complete with data analysis) and getting buy-in on proposed solutions
• Represent customers’ and account team's technical requirements to factory & drive required actions to resolve escalations & prevent repeats.
• Partner Product Group P/S during Alpha and Beta phase.
• Effectively utilize Company’s Knowledge Management to resolve escalations and actively share knowledge with worldwide technical community
• Is a mentor to local account engineers; provide training to Account team Engineers and Customers’ personnel
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during escalations, modification and evaluation
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
• Ensure safe working condition at work site
• Any other duties as assigned by the Immediate Supervisor

Requirements

• Min Degree in Material Science, Electronics or Mechanical Engineering
• At least 5 to 7 years’ hands-on experience on etch toolset
• Excellent customer management skills and possess experience in dealing with difficult work partners
• Has ability to work on one’s own and make decisions within the assigned area of responsibility
• Possesses good analytical and problem-solving skills
• Possesses strong inter-personal, negotiation and communications skills.
• Commands good oral and written English
• Able to work in Fab environment and perform standby duties
• Willing to support short term, overseas assignment

To apply, please visit to www.gmprecruit.com and search for Job Reference: 19324

To find out more about this opportunity, please contact Alexandra at: alexandra@gmprecruit.com
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Alexandra Calingo | Registration No: R1101491