• Provide database support to both internal and external customers.

• Ensure the correct functioning and maintenance of the systems and products.

• Act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk.

• Carry out incident and problem management support.

• Co-ordinate the resolution with the appropriate resolver groups.

• To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.

• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.

• Support the senior team members in the management, reporting, and co-ordination of day-day tasks during absence of the Lead Engineer.

• Report and escalate to the next level those problems which cannot be fixed.

• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services .

• Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems.

• Conducts the analysis, definition, documentation and testing of application & systems enhancements

• To provide onsite support to Users during the cutover of the services.

• Continuously identify and document lessons learnt, known errors and operational knowledge for improved services.

Qualifications:

• Diploma/ Bachelor Degree in Computer Science, Electronic Engineering or equivalent Telecommunications in-country qualification.

• Oracle Certified Professional

• ITIL Foundation v3 Certification

• 3-5 years IT experience in one or more of the following technologies:

• Oracle 12c Administration, RAC, Partition, ASO, DB Vault, Data Masking, GoldenGate.

• Support and administer DB environments in line with company standards.

• DBA Administration in previous roles including health checks, Problem investigation in error logs, Fix PROD issues, Fault reporting, Fault recreation in Staging Environment.

• Monitor, Provide DB performance statistics and reports when requested.

• Manage DB backups and recovery of the Oracle database.

• Able to troubleshoot GoldenGate issues.

• Support application team during releases.

• Assists with impact analysis of any changes made to the database objects.

• Apply database patches to DB environment.

• Upgrade DB when need arises.

• Perform preventive maintenance support in DB environments.

• Ensure all components in DB environments are monitored via company standard monitoring tools and act on pro-active alerts.

• Work on root cause analysis during major problems and outages.

• Involve in DR exercise planning and testing.

• Work with 3rd party vendors to fix complex DB related issues.

• Able to Collaborate with DBA architects, Product owners on DB optimization.

• Strong understanding of RDBMS, Oracle 12c, Application DBA responsibilities, fine-tuning .

• Provide application support when need arises.

• UNIX/Linux OS knowledge.

• Scripting knowledge - Shell, Perl, Python

• Normal Office hour.

For more information, please visit to www.gmprecruit.com and search for Job Reference:  19399

To find out more about this opportunity, please contact Tang Lee Ling at leeling.tang@gmprecruit.com 

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845