Provide database support to both internal and external customers.
Ensure the correct functioning and maintenance of the systems and products.
Act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk.
Carry out incident and problem management support.
Co-ordinate the resolution with the appropriate resolver groups.
To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
Support the senior team members in the management, reporting, and co-ordination of day-day tasks during absence of the Lead Engineer.
Report and escalate to the next level those problems which cannot be fixed.
Carry out preventive and proactive maintenance of equipment and monitoring of systems and services .
Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems.
Conducts the analysis, definition, documentation and testing of application & systems enhancements
To provide onsite support to Users during the cutover of the services.
Continuously identify and document lessons learnt, known errors and operational knowledge for improved services.
• Diploma/ Bachelor Degree in Computer Science, Electronic Engineering or equivalent Telecommunications in-country qualification.
• Oracle Certified Professional
• ITIL Foundation v3 Certification
• 3-5 years IT experience in one or more of the following technologies:
Oracle 12c Administration, RAC, Partition, ASO, DB Vault, Data Masking, GoldenGate.
Support and administer DB environments in line with company standards.
DBA Administration in previous roles including health checks, Problem investigation in error logs, Fix PROD issues, Fault reporting, Fault recreation in Staging Environment.
Monitor, Provide DB performance statistics and reports when requested.
Manage DB backups and recovery of the Oracle database.
Able to troubleshoot GoldenGate issues.
Support application team during releases.
Assists with impact analysis of any changes made to the database objects.
Apply database patches to DB environment.
Upgrade DB when need arises.
Perform preventive maintenance support in DB environments.
Ensure all components in DB environments are monitored via company standard monitoring tools and act on pro-active alerts.
Work on root cause analysis during major problems and outages.
Involve in DR exercise planning and testing.
Work with 3rd party vendors to fix complex DB related issues.
Able to Collaborate with DBA architects, Product owners on DB optimization.
Strong understanding of RDBMS, Oracle 12c, Application DBA responsibilities, fine-tuning .
Provide application support when need arises.
UNIX/Linux OS knowledge.
Scripting knowledge - Shell, Perl, Python
Normal Office hour.
For more information, please visit to www.gmprecruit.com and search for Job Reference: 19399
To find out more about this opportunity, please contact Tang Lee Ling at firstname.lastname@example.org
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845