Job Responsibilities:

• Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met
• Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders
• Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect
• Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates to stakeholders
• Manage of IT operational risk and issues, system performance and availability.
• Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span
• Assist in managing operating expenses of IT resource and service-related expenses
• Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders
• Maintain the operation certification standards and involve all IT audits and assessments
• Assist in Business Continuity and IT Disaster Recovery activities and planning
• Involve project management (including new initiatives) to ensure all timeline is meet

Job Requirements:

• Diploma/Degree in Computing Science, Information Technology, Engineering or equivalent
• At least 3 years’ experience in IT operations, service delivery and management or service desk management
• Strong understanding of system operations standards, with ITIL certification will be advantageous
• Resourceful, excellent analytical and problem-solving skills
• Good communication, writing and presentation skills
• Self-learner and able to work independently

To apply, please visit www.gmprecruit.com and search for Job Reference: 19448

To learn more about this opportunity, please contact Yi Fang at yifang.law@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   EA Personnel: Law Yi Fang   |   Registration No: R1113115