Job Responsibilities:
- Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met
- Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders
- Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect
- Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates to stakeholders
- Manage of IT operational risk and issues, system performance and availability.
- Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span
- Assist in managing operating expenses of IT resource and service-related expenses
- Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders
- Maintain the operation certification standards and involve all IT audits and assessments
- Assist in Business Continuity and IT Disaster Recovery activities and planning
- Involve project management (including new initiatives) to ensure all timeline is meet
Job Requirements:
- Diploma/Degree in Computing Science, Information Technology, Engineering or equivalent
- At least 3 years’ experience in IT operations, service delivery and management or service desk management
- Strong understanding of system operations standards, with ITIL certification will be advantageous
- Resourceful, excellent analytical and problem-solving skills
- Good communication, writing and presentation skills
- Self-learner and able to work independently
To apply, please visit www.gmprecruit.com and search for Job Reference: 19448
To learn more about this opportunity, please contact Yi Fang at yifang.law@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115