Position Description

Customer Relations Specialist (Lens Consultant)
Job Code 19608
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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  • 147 years Lens Manufacturing Plant @Bendeermer
  • Non Retail Kind
  • Basic Salary: $3000 - $4000
  • Mondays to Sundays     : 10am to 7pm / 11am to 8pm
  • 2 Off Days in a week      : 1 weekday and 1 weekend
  • AWS/Variable Bonus

 

Responsibilities:

  • Provide customers with professional advice on product, service related quiries, complaints and feedbacks
  • Work closely with the commercial team as a Lens expert providing advise to eye care practitioners and internal colleagues
  • Provide advise or recommendation to customers (Eye Care Professionals (ECP) or end-consumers) regarding products or services enquiries via phone, whatsapp or email, Facebook messenger and/or other communication channels
  • Provide troubleshooting support over the phone or occasionally on-site support
  • Handle incoming calls or inquiries from prospective or existing customers
  • Assist customer effectively by resolving disputes or complaints
  • Resolve customer and/or consumers’ queries or complaints via phone, email or any other platforms
  • Support order entry that are placed via phone, whatsapp or email
  • Assist customer in checking of job status and update / follow-up accordingly
  • Support the marketing and professional affairs team on administrative tasks required for campaigns
  • Any other duties and responsibilities as assigned by the management

 

Requirements

  • Minimum Diploma in Optometry or Opticianry certification
  • At least 3 years of optical retail or related work experience

 

To apply, please visit to www.gmprecruit.com and search for Job Code: 19608
To find out more about this opportunity, please contact Constance at constance.lim@gmprecruit.com
We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Constance Lim Wen Shi | Registration No: R1551808

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