Responsibilities:

• Provide customers with professional advice on product, service related quiries, complaints and feedbacks
• Work closely with the commercial team as a Lens expert providing advise to eye care practitioners and internal colleagues
• Provide advise or recommendation to customers (Eye Care Professionals (ECP) or end-consumers) regarding products or services enquiries via phone, whatsapp or email, Facebook messenger and/or other communication channels
• Provide troubleshooting support over the phone or occasionally on-site support
• Handle incoming calls or inquiries from prospective or existing customers
• Assist customer effectively by resolving disputes or complaints
• Resolve customer and/or consumers’ queries or complaints via phone, email or any other platforms
• Support order entry that are placed via phone, whatsapp or email
• Assist customer in checking of job status and update / follow-up accordingly
• Support the marketing and professional affairs team on administrative tasks required for campaigns
• Any other duties and responsibilities as assigned by the management

Requirements

• Minimum Diploma in Optometry or Opticianry certification
• At least 3 years of optical retail or related work experience
• Worked in office but lisise closely with Retail and Shops and internal stakeholders
• Mondays to Sundays     : 10am to 7pm / 11am to 8pm
• 2 Off Days in a week      : 1 weekday and 1 weekend (weekend is work from home)
• AWS/Variable Bonus

To apply, please visit to www.gmprecruit.com and search for Job Code: 19649
To find out more about this opportunity, please contact Constance at constance.lim@gmprecruit.com
We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Constance Lim Wen Shi | Registration No: R1551808