Position Description

Technical Support Engineer (Technical Support, Communication API products)
Job Code 19757
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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On behalf of our established Client is an emerging Global leader in the $100B+ cloud Communications Platform as a Service (CPaaS) market, we are sourcing for Technical Support Engineer to support its customer success in using the company’s communication API products.

Experienced Technical Support Engineers in Unified Communications can also be considered for this role.


Job Responsibilities

  • Provide customers with lightning-fast response and resolution times, combined with great communication, so they are delighted with the API Group service
  • Get stuff done for the customer, doing whatever it takes to ensure their success
  • Capture knowledge, for customers who prefer solving their own issues without having to contact support
  • Identify larger opportunities, so our sales team can ensure we meet the needs of our most important clients
  • Follow processes, unless customers are better served by breaking our rules or improving our processes
  • Engineers should have great judgment and personal organisation habits to ensure every customer issue gets the right focus.


Job Requirements

  • Bachelor Degree in Information Technologies or relevant
  • Technical Products/Applications Support for API-related experience
  • Must possess excellent communication skills, both talking and writing with customers and internal stakeholders.
  • Excellent experience and skills in problem solving
  • Strong Troubleshooting skills and experience
  • Experience or knowledge of the following will be a plus:
    • Messaging: e.g. SMPP, GSM, SMS
    • Voice technologies: e.g. SIP, VoiceXML, CCXML, WebRTC
    • Voice software: e.g. Asterisk, Freeswitch, Kamailio, Voxeo Prophecy
    • Scripting languages: PHP, Python, Ruby, Node or Java
    • IP-based real-time communications (WebRTC)

Additional Job Information:

  • Perm position
  • Support team is based off in Singapore


If you are keen in this role, please send us your updated CV in MS Words format directly to Christopher Wong (R1104673) at christopher.wong@gmprecruit.com for review and we will arrange for a convenient time to speak more.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Christopher Wong | Registration No: R1104673

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