• Our Client is a Public Healthcare sector.
• Manage a group of Patient Service Associates and conduct appraisals for them.
• Must have experience in Staff management, including staffs' Recruitment and Retention, Orientation & Training.

Responsibilities:

• Responsible for Patient service administration, Clinical administration support, staff management and communication. 

Key Responsibilities:

Patient Service Administration 

• Manage Patient related matters including patient compliments and feedbacks. 
• Work with other Department Managers to ensure a positive experience for patients along the continuum of care. 
• Responsible for managing the daily patient attendances.
• Responsible for managing patient dental records.

Customer Service 

• In partnership with the Ops Manager, the successful candidate is responsible for achieving customer satisfaction targets. 
• Responsible devising innovative services to continually improve service levels and delight customers. 

Staff Management 

• Manage a group of Patient Service Associates providing Customer Services in service points, jointly with Clinic Manager. Conduct appraisals for Patient Service Associates with input from the Senior Service Team Leader.
• Responsible for ensuring that Patient Service Associates receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs. 
• Partnership with Clinic Manager is responsible for staff recruitment and retention to achieve a stable, skilled and motivated workforce and achieve the desired cutomer and business outcomes. 

Communication 

• Responsible for two-way communication between staff and management. To ensure timely dissemination of information, escalation of issues and recommending solutions to problems. 
• Participate in committees and other tasks as and when assigned. 

Secondary Responsibilities  

• Give guidance to Junior staff. 
• Disseminate and implement Hospital’s policy & procedure. 
• Ensure Policy & Procedures are current. 
• Perform any other duties as assigned by Supervisor.

Requirements:

• Minimum University Degree in Business Administration.
• At least 5 years' relevant experience in managing Hospital's Operations & Administration, preferably Dental Business Unit.
• Possess practical knowledge of Hospital's operations. 
• Excellent communication and interpersonal skills.

Other Information:

• Reports to Senior Manager, Operations & Administration.
• Working Location: West.
• Working Hours: Mondays to Fridays, 8.30am to 5.30pm.
• Critical: Due to the organization's affirmed support and commitment to developing a Singaporean core, this role is only available to Singaporeans.

To apply, please visit www.gmprecruit.com and search for Job Reference: 19799.
To learn more about this opportunity, please contact Novita Tan at novita.tan@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Novita Tan | Registration No: R1220374