Position Description

Asst. Dental Operations Manager (West, Healthcare, Up to $6K)
Job Code 19799
Job Placement Location Singapore
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  • Our Client is a Public Healthcare sector.
  • Manage a group of Patient Service Associates and conduct appraisals for them.
  • Must have experience in Staff management, including staffs' Recruitment and Retention, Orientation & Training.


  • Responsible for Patient service administration, Clinical administration support, staff management and communication

Key Responsibilities:

Patient Service Administration 

  • Manage Patient related matters including patient compliments and feedbacks
  • Work with other Department Managers to ensure a positive experience for patients along the continuum of care. 
  • Responsible for managing the daily patient attendances.
  • Responsible for managing patient dental records.

Customer Service 

  • In partnership with the Ops Manager, the successful candidate is responsible for achieving customer satisfaction targets. 
  • Responsible devising innovative services to continually improve service levels and delight customers. 

Staff Management 

  • Manage a group of Patient Service Associates providing Customer Services in service points, jointly with Clinic Manager. Conduct appraisals for Patient Service Associates with input from the Senior Service Team Leader.
  • Responsible for ensuring that Patient Service Associates receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs. 
  • Partnership with Clinic Manager is responsible for staff recruitment and retention to achieve a stable, skilled and motivated workforce and achieve the desired cutomer and business outcomes. 


  • Responsible for two-way communication between staff and management. To ensure timely dissemination of information, escalation of issues and recommending solutions to problems. 
  • Participate in committees and other tasks as and when assigned. 

Secondary Responsibilities  

  • Give guidance to Junior staff. 
  • Disseminate and implement Hospital’s policy & procedure. 
  • Ensure Policy & Procedures are current. 
  • Perform any other duties as assigned by Supervisor.


  • Minimum University Degree in Business Administration.
  • At least 5 years' relevant experience in managing Hospital's Operations & Administration, preferably Dental Business Unit.
  • Possess practical knowledge of Hospital's operations. 
  • Excellent communication and interpersonal skills.

Other Information:

  • Reports to Senior Manager, Operations & Administration.
  • Working Location: West.
  • Working Hours: Mondays to Fridays, 8.30am to 5.30pm.
  • Critical: Due to the organization's affirmed support and commitment to developing a Singaporean core, this role is only available to Singaporeans.

To apply, please visit www.gmprecruit.com and search for Job Reference: 19799.
To learn more about this opportunity, please contact Novita Tan at novita.tan@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Novita Tan | Registration No: R1220374

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