Position Description

Branch Manager (Up $4500 / Beauty / Spa / CBD)
Job Code 19952
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
Apply Now

► Beauty / Skin Care Industry
► Working Location: Town



  • Oversee the activities and performance of the branch(s) assigned and executing business continuity plan when necessary
  • Ensure the success of business results and sales budget by proposing a business plan to the Sales & Operations Manager
  • Monitor and ensure ratings for Daily Client Satisfaction Survey (DCSS) and Net Promoter Score (NPS) meets KPI
  • Timely submission of rosters, sales, and operation reports
  • Involve in the planning and execution of all marketing and tactical promotion mechanics
  • Support and coordinate with marketing on lead generation.
  • Lead and manage monthly target setting for each therapist
  • Manage customers package plans by working closely with Client Relations and Customer Success team
  • Coach & lead the sales teams on company selling methods and tools
  • Resolve, track, and monitor customer feedback and complains
  • Maintaining the store standard through monthly store audit, identifying, and solving areas of improvement.
  • Lead and responsible for store audit and inventory checks
  • Regular staff performance evaluation and identify performance gaps
  • Developing sales team through motivation, counselling, and meeting to the standard of company Treatments and Product knowledge
  • Recognise employee achievements and encouraging excellence in the work environment
  • Coordinate trainings when there is new product and treatment offerings
  • Interact with customers on a regular basis to ensure satisfaction and gain useful feedback



  • 6 years of experience in Beauty/Spa industry and experience managing a team
  • Sales experience is an added advantage
  • Strong communication and interpersonal skills
  • High-level of initiative and service orientation
  • Team player with positive attitude and pleasant disposition


To apply, please visit to www.gmprecruit.com and search for Job Reference: 19952

To find out more about this opportunity, please contact Summer at summer.thung@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Summer Thung | Registration No: R1871138

Back Apply Now