► Beauty / Skin Care Industry
► Working Location: Town
Responsibilities:
- Oversee the activities and performance of the branch(s) assigned and executing business continuity plan when necessary
- Ensure the success of business results and sales budget by proposing a business plan to the Sales & Operations Manager
- Monitor and ensure ratings for Daily Client Satisfaction Survey (DCSS) and Net Promoter Score (NPS) meets KPI
- Timely submission of rosters, sales, and operation reports
- Involve in the planning and execution of all marketing and tactical promotion mechanics
- Support and coordinate with marketing on lead generation.
- Lead and manage monthly target setting for each therapist
- Manage customers package plans by working closely with Client Relations and Customer Success team
- Coach & lead the sales teams on company selling methods and tools
- Resolve, track, and monitor customer feedback and complains
- Maintaining the store standard through monthly store audit, identifying, and solving areas of improvement.
- Lead and responsible for store audit and inventory checks
- Regular staff performance evaluation and identify performance gaps
- Developing sales team through motivation, counselling, and meeting to the standard of company Treatments and Product knowledge
- Recognise employee achievements and encouraging excellence in the work environment
- Coordinate trainings when there is new product and treatment offerings
- Interact with customers on a regular basis to ensure satisfaction and gain useful feedback
Requirements:
- 6 years of experience in Beauty/Spa industry and experience managing a team
- Sales experience is an added advantage
- Strong communication and interpersonal skills
- High-level of initiative and service orientation
- Team player with positive attitude and pleasant disposition
To apply, please visit to www.gmprecruit.com and search for Job Reference: 19952
To find out more about this opportunity, please contact Summer at summer.thung@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Summer Thung | Registration No: R1871138
