Job Details

• Handle with accuracy the Order Management and Order Fulfillment to achieve customer satisfaction and to reduce costs by first-time-right orders. Monitor on time payments, on time shipments, monitor credit issues, handling quality notifications, ensure correct master data quality.
• Responsible for processing new orders in SAP, selecting service provider within the agreed allocation with the company, nominating transporters, monitor shipments, investigate reasons of delay, managing claims (e.g. claims related to detentions, demurrage and damages); processing customers complaints, processing customer related payments (e.g. customer invoices, credit notes and debit notes); maintaining relationships internally and externally with customers. Ensure no interruption on daily operation with third party logistics service providers (3PL) and supporting his/her Manager as required.
• Support CS manager to managing NPS survey and internal analysis, collaborate with internal stakeholders
• Ensure correct and accurate customer master data.
• Fulfill his/her tasks to support the overall company and business unit strategy and fulfill given targets, act according to the company's values, mission and targets, promote the company's brand and brand promise.
• Support department project

Job Requirements

• Diploma or Bachelor’s Degree from an accredited university in Operations Management or Supply Chain Management or Logistics or Business Administrative. Preferable with working experience in MNC.
• Min 2 years in customer service, order fulfillment, logistics arrangement, strong analytical skill with experience is the plus.
• SAP Proficiency of SD & LE modules is highly advantage. 
• Strong & Professional skilled in Excel.

Only shortlisted candidate will be notified.
To apply, please visit to www.gmprecruit.com and search for Job Reference: 19967
To find out more about this opportunity, please contact Jaremy Ong at Jaremy.Ong@gmprecruit.com.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766