Position Description

Customer Service Representative (Logistics | Chemical MNC| Tuas) (URGENT)
Job Code 20134
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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Company : Chemical Manufacturing 

Location : West

Overview : Responsible for the overall order-to-cash activities and ensure effective management and execution of all shipments timely in full compliance to both importing and exporting countries regulations


  • Management and processing of customer inquiries / sales orders / complaints / feedback
  • Tracking order status (Provide order status/track and trace of order)
  • Maintaining customer information
  • Processing billing documentation
  • Identify and resolve process gaps and customer issues proactively to enhance the capability of the Supply Chain Team with the aim to improve productivity and operations efficiency.
  • Hold stakeholders in the value chain accountable for the service level and compliance standards desired to meet customers’ expectations and Organization’s Compliance standards
  • Escalate and investigate operational issues
  • Generate data and perform Key Performance Index (KPI) analysis


  • Diploma in any discipline
  • Minimum 5 years’ relevant experience in order fulfillment, logistics and shipping
  • Knowledge of SAP, CRM and MS Excel, Word, PowerPoint
  • Excellent communication and interpersonal skills

We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |  Fiona Koh  |   Registration No: R1109239

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