• Our Client is a well-established Japanese MNC, dealing with Printers/Projectors and Electronics.

Responsibilities:

• Provide strategic overview and operational know-how to conceptualize, manage and execute Company's e-Commerce processes and user journeys.

Key Responsibilities:

• Develop and deliver holistic strategies to drive sales to regional marketplace channels such as Lazada and Shopee in all key markets (Singapore, Malaysia, Indonesia, Vietnam, Thailand, Philippines).
• Drive e-Commerce business growth by analyzing trends/opportunities, developing and implementing strategic and tactical programmes that leverages on those trends/opportunities.
• Drive technology and infrastructure enablement by developing and implementing roadmaps for online flagship store's functionality, visibility and sales conversion.
• Enhance e-Commerce customer experience. This includes the development of customer retention and loyalty programmes as well as the development and implementation of a robust service recovery framework.
• Generate data-driven commercial insights.
• Develop a framework to manage authorised online partners and create clear standards for unmanaged online resellers.
• Proactively identify product, service and marketplace issues and resolve them accordingly.
• Manage the development, maintenance, and optimization of the regional online channels by working closely with the in-country representative(s).
• Develop and implement regular reporting related to revenue, growth opportunities and other relevant metrics. Develop and share KPIs throughout organization.
• Develop an e-Commerce playbook for use within the region, with constant revisions and updates.
• Identify product trends across all marketplace channels. Provide recommendations for the development of new products and categories to drive incremental sales growth.
• Collaborate with cross-functional teams to maintain and improve service metrics and customer experience as well as to improve internal processes to increase operational capacity.

Requirements:

• Minimum Bachelor’s Degree.
• At least 3 to 4 years of relevant working experience in e-Commerce marketplace (e.g. Shopee/Lazada/Amazon) and/or a brand-focused business with back end experience of the marketplace platform.
• Experience or knowledge in Enterprise CMS such as SAP Hybris and tools such as Tealium, Google Analytics.
• Possess good understanding of Website and e-Commerce systems, platforms, methodologies and best practices.
• Prior experience in setting up flagship store or e-store will be an advantage.
• Strong interpersonal skills to unite key stakeholders and partners.
• Ability to project manage and manage external agencies.

Other Information:

• Working Location: West.
• Working Hours: Mondays to Fridays, 8.30am to 5.30pm.
• Critical: Due to the organization's affirmed support and commitment to developing a Singaporean core, this role is only available to Singaporeans.

To apply, please visit www.gmprecruit.com and search for Job Reference: 20205.
To learn more about this opportunity, please contact Novita Tan at novita.tan@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Novita Tan | Registration No: R1220374