Position Description

Customer Service Representative
Job Code 20257
Job Placement Location Singapore
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Key Responsibilities

• To perform accurate entries of all sales orders into the SAP system and maintain up-to-date customers’ order status as well as ensure timely delivery

• To respond to all customers’ enquiries, requests for information and feedback on a timely basis

• To provide support to sales team on customers’ requests and issues and provide appropriate solutions to enhance overall customers’ satisfaction

• To work closely with cross functions like Manufacturing, Product Managers, Finance, Logistics, Quality, Field Service and Sales to develop successful business relationship with customers

• To ensure proper documentation and order processes are in compliance with corporate policies on order and revenue recognition, pricing and standard procedures

• To perform other duties as assigned

Requisite Criteria & Skills

• Possesses Diploma / Certificate in Business Administration with at least 2-3 years’ relevant working experience from a semiconductors sales and marketing environment.

• Has strong communication skills and is service oriented.

• Preferably with SAP experience.

• Independent and possesses accountability as well as ownership.

• Able to work as a team.

• Focus on accuracy and strategies, able to perform critical thinking.

• Willingness to learn and practice continuous improvement to strive for excellence.

• Ability to be an independent problem solver and perform critical thinking

To learn more about this opportunity, please contact Remus Gan at Remus.Gan@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

EA License No: 09C3051

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